How to Fix Top 5 Btinternet Issues/Problems? [Full Guide]

Btinternet is one of the best internet and online service providers. Its services are used by people all across the world. Additionally, it is also known for offering email services. All the products and services of Btinternet work smoothly and efficiently. However, sometimes some special consequences can arise, and due to that, you face inconvenience. It is necessary to take immediate action to fix those issues.

Therefore, in the following content, you will learn about some of the top Btinternet customer problems. These are the most reported issues that users have faced during email service use. We have gathered the most popular and common issues along with their resolutions. 

Issue. 1 BT Fibre 900 is Not Working 

Here are some of the easy fixes for the BT Fibre 900 issue. 

1. Restart the Hub

1. First, you are required to press the Power button on the back of the hub. Make sure the light goes off, and then wait for 5 minutes. 
2. Now, you have to press the power button once again until the light starts to flash. The light will settle in a few seconds. 
3. After that, check if the BT Fibre 900 starts working or not. 

2. Troubleshoot BT Broadband

1. Firstly, log into the account; after that, it will check for any connection problems in BT. 
2. After that, if the problem persists, you can book an expert to fix the problem. 
3. And then, the technician will try to fix the problem manually.

Apart from that, there are other things you should do, such as checking the light bulb on the BT hub, trying the test socket, power cycling the modem, and making a call online. Once you use all the methods, the problem can be solved. 

Issue 2. Emails Keep Disappearing From My Inbox

Below are the procedures you can follow if the emails keep disappearing from my inbox in Btinternet.

1. First of all, you need to check the Spam and Trash folders. 
2. Also, ensure that you have not set any filters that are making the emails disappear from the inbox. 
3. Using the email program and mobile devices with POP3 then, the emails do not automatically copy to the mail server. As a result, you need to check it first. 
4. You need to secure your email because it can be possible that someone else has got access to your account.

Issue 3. Btinternet Mobile App is Not Working

Sometimes you can face the situation of the helpless mobile app of BT. Here is the stepwise solution to fix this issue. 

1. Update the password of the app.

1. You need to update the Btinternet password or delete the connection. 
2. After updating the password, you have to log back into your account. 
3. You will see a prompt that will ask you to change the password. Before you do that, you have to turn off any other device (mobile, tablet, or laptop) on which you are using the old password. 
4. Afterward, you are required to follow the online instructions to fix the issues.
5. Also, you need to switch on the other devices and update the passwords on all devices. 
6. Lastly, check if the app has started working. 

2. Update the Btinternet App

1. First, you need to launch the Btinternet app. 
2. After that, go to the Settings option. 
3. In Settings, click on the Software Information option. 
4. And then select the Update software option. 

Issue 4. Unable to Log In to My Btinternet Account

Here is the procedure you should follow if you are unable to log in to my Btinternet account.

1. In the beginning, you have to browse the official website of Btinternet on your device. 
2. On the website, you can send a request to change your password. 
3. After that, click on the I've forgotten my password option. 
4. Then, the Reset your password page will open. 
5. Reset the password and use it to log in to your Btinternet account. 

Issue 5. The Issue with Find Flagged Emails Passwords Number Codes

If you are unable to find flagged emails passwords number codes, then follow the below steps:

1. Flagged emails are available in the flagged or starred folder. However, if you remove the flag from the emails, they will move to the General folder. 
2. When you are on the Btinternet app, click on the flag option. 
3. After that, all the flagged files will appear there.