• FACING ISSUE WITH YOUR EMAIL ?
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Having trouble with your Business Email Mail


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Unable to Send or Receive Email

As a business email user, nothing is surprising about getting into some trouble now and again. These issues could affect the email experience, whether minor or big- the same is true for the inability to send or receive emails. Let's take a look at the main causes and effective solutions for this problem. 

Causes of Being Unable to Send or Receive Emails in Business Email 

There could be various reasons why you are unable to send/receive emails on your business email account. Here are some prominent causes of that issue. 

  • Maybe your sender account is blocked. 
  • Your business email account has insufficient storage space. 
  • Your business account settings are incorrect 
  • Your emails are moving into the Spam folder

Solve Unable to Send or Receive Emails in Google Workspace 

Facing the issue of sending/receiving emails could be the result of various issues. Below are some points you can try to eliminate this issue. 

  • Make sure that no antivirus program is active on your device. 
  • Check the internet/network connection and ensure it is working properly. 
  • Inspect your Google Workspace account settings on your device. 
  • Verify that your SMTP server details meet the requirements. 
  • Check the blocked senders list and ensure the address to which you are sending emails is not there. 
  • Clear the cache of your business email to free up some space. 

Steps to Eliminate Unable to Send or Receive Emails in GoDaddy

Sometimes, issues with the DNS of your business email can result in problems with sending/receiving emails. Here is how you can check the DNS of your GoDaddy email account. 

  1. First and foremost, access your email dashboard. 
  2. If you find a banner saying that your email can't receive mail yet at the top right side of your dashboard, then choose Help Me to fix this. (You can skip steps 3-5 if this happens and follow the instructions you see on the screen.)
  3. Go to the Users section next to your GoDaddy account and then click on Manage. 
  4. Under the Setup, select the option "Recheck DNS."
  5. Now, check the DNS and make changes if necessary. 
  6. Finally, confirm if you are still having issues in sending/receiving emails. 

Fix the Unable to Send or Receive Emails Issue in HostGator

Here are the simple procedures you need to go through if you want to terminate the email not sending/receiving emails issue in HostGator. 

  1. First, use your generic email addresses to send an email to the HostGator Business email you are having issues with while sending mail. 
  2. You should check your Inbox. (If you are receiving the email in your webmail but not in the HostGator business email, then you need to confirm the email settings and make sure they match the hosting account.)
  3. After that, move to the Junk folder. 
  4. If you find the emails you are looking for in the Trash/Junk folder, then you should filter them on your business email account and, if needed, make necessary adjustments. 

Resolve the Unable to Send or Receive Emails Issue in Microsoft 365

The following are the primary solutions you can use to get rid of the "unable to send or receive emails" issue in Microsoft 365 business mail.

  1. Ensure your device has a stable and fast network connection. 
  2. Check your Microsoft 365 Outbox folder and Mailbox Quota.
  3. Update your Microsoft 365 product. 
  4. Verify your account settings by following the below steps:
    1. Open your Microsoft 365 (Outlook) email product. 
    2. After that, go to File > Account Settings > Account Settings.
    3. You need to double-click on the email profile in question to open more settings.
    4. Now, ensure that the email address and updated password are added. 
    5. Also, inspect the incoming and outgoing server ports and settings and confirm all the details are correct. 
    6. After that, choose Next and click Finish to save all the changes. 

Steps to Fix the Unable to Send or Receive Emails Issue in Hostinger

Here are multiple effective solutions you can try to fix the problem with the sending or receiving emails error in Hostinger business email. 

  • Check for the email account configuration completion. 
  • Make sure to enable the email services on your Hostinger account. 
  • Inspect that the MX records provided by Hostinger are working properly. 
  • Ensure that there are no issues with your business email account hosting status. 
  • Make sure that the confirmation of your email account is configured correctly. 

How to Resolve Unable to Send or Receive Emails in Bluehost? 

A wide range of errors can contribute to the issue of sending/receiving emails in Bluehost. Use the primary solutions mentioned below to get your business email send or receive emails smoothly. 

  • Ensure that the Bluehost email server is not down. (If you fail to send an email, try sending it again after waiting some time.)
  • Check if your IP address is not blacklisted. 
  • Make sure you are entering the right email address for the recipient email. 
  • Try changing the MX record for your Bluehost business email account. 
Email Support

Frequently Asked Questions (FAQs)

Here are some major causes that can create hurdles in sending emails to your mail account. 
  • Wrong or incomplete domain registration and activation 
  • MX (Mail exchange) records are not set up properly for your business mail. 
  • Issue of the inactive hosting or email hosting plan 
  • There is an issue with the mail SMTP settings. 
In addition, the reason for the email not being sent could be the result of various other factors depending on the email product. 

Sometimes, mail account SMTP issues lead to problems in sending or receiving emails. These are quick steps that will guide you in fixing the SMTP issue. 

  1. First, access the email settings in the app or the device you are using. 
  2. Then, you should navigate to the outgoing SMTP server and its settings. 
  3. Next, inspect the outgoing port and ensure it is set to 26 or 587.
  4. Make sure to fill in the details for email ID and password, if there are any. 
  5. Lastly, save the changes you have made.

If you are not receiving emails on your business email account, then you should use the fixes as per the issue and the email provider you are using. Also, here are some quick solutions that can help you easily remove the issue. 
  • Make sure there are no filters set for your business mail 
  • Ensure that the MX record setup is done correctly. 
  • Check if the sender is entering the correct email address. 
  • Confirm that your device has a proper internet connection and that the email server is not down. 
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Help Email Tales provides services to help email users have the best experience with the email service they are using. The company has no affiliate partnerships with any email brands such as AOL, BTinternet, Yahoo Mail, iCloud, Xfinity, Outlook, Webmail, and others. We have a certified team that works hard to create content that revolves around solving simple to complex email issues, like email failing to work on certain devices, problems with IMAP and POP, problems while sending and receiving emails, how to create an email account, etc. All content presented on the website has been created after in-depth research. 

In addition, you can contact us with any queries or concerns you may have. We show transparency in everything, whether it's our approach to fixing the issue or methods to assist users in making the most of their specific email service. 

Please note Help Email Tales is not associated with any of the email brands in any way. The only relationship we have is with our customers using the website and our service. Our customer service is open all the time to fix email user troubles related to major email brands. Email users can find the information on the website useful in solving their various types of email issues. Apart from this, they can seek assistance from our customer service.

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