Fix the BTinternet Email Not Syncing Problem

The BTinternet email not syncing problem can be frustrating for users. The problem can occur for many reasons, such as incorrect server settings, client application configuration issues, and network problems. Setting up the email account as POP3 instead of IMAP is a common cause of the issue.

Sometimes, the BTinternet email syncing problem occurs due to the email client, such as the Outlook app on Android. In such a case, the syncing protocol handshake might become incompatible with the BT Mail server settings.

Syncing problems can result in email not updating, account downgrades, or server port errors. So, it becomes necessary to resolve it. Read this guide to explore solutions to fix the BTinternet email not syncing problem.

Common Issues When Fixing BT Email Syncing Problem

Users might face the following issues when they try to fix the "BT email not syncing" problem:

• Incorrect server settings

• Battery optimization settings

• Network disconnections

• Multiple failed login attempts

Solutions to Resolve BTinternet Email Not Syncing Problem

Fixing syncing issues with BT Mail is simply using the right method. Adhere to these quick solutions to fix the "BTinternet email not syncing problem":

Solution 1: Disable & Enable Sync on Android  

Step 1: Open the Mail application where you’ve set up your BT Mail account.

Step 2: Click the three ellipses on the top left side of the screen, known as Menu.

Step 3: Tap the gear icon to open email settings.

Step 4: Tap the email account that’s not syncing.

Step 5: Tap the toggle button to turn off Sync, then toggle it on again.

Solution 2: Login From Webmail

Step 1: Navigate to the official BT mail login page.

Step 2: Enter your email address and password and click Log in to My BT.  

Step 3: Check your inbox and see if it syncs.

Solution 3: Remove BTinternet Email and Re-add it

Step 1: Search and open the Mail app on your device.

Step 2: Tap the three horizontal lines on the upper right corner of the screen to open Menu.

Step 3: Tap the Settings icon.

Step 4: Select the BT mail account you wish to remove.

Step 5: Tap Remove, which is located in the upper right corner of the screen.

Step 6: Tap Remove on the pop-up prompt to confirm and close the application.

Step 7: Navigate to the Mail application again.

Also Read:-  How to Set Up Btinternet Email On Outlook?

Step 8: If you already have an account setup, the inbox will open automatically. Tap the Menu or your account symbol and click Add Another Account.

Step 9: If you do not have another account set up, when you open the application, it'll take you straight to the Set Up Account screen.

Step 10: Select Add Other Account in the Setup Account screen.  

Step 11: Enter your BTinternet email address and tap Next.

Step 12: Enter the password and tap Sign In.

Step 13: If prompted, tap Agree to allow access to the email.

Step 14: Now, check and see if the mail is syncing.

Solution 4: Check Server Settings

Step 1: If you’ve set up your BT Mail account in Outlook, open the Outlook application.

Step 2: Go to the File tab, click Account Settings drop-down, and select Account Settings.

Step 3: Select the BT mail account you’re having an issue with and click Change.

Step 4: In the new pop-up window, click More Settings.

Step 5: Go to the Outgoing Server tab and check the My Outgoing Server (SMTP) Requires Authentication box.

Step 6: Go to the Advanced tab and ensure the Incoming and Outgoing port numbers are correct.

Step 7: Once done, click OK, then click Next in the Change Account window.

Step 8: Wait for the Test Account Settings to run, then click Close.

Step 9: Click Finish in the You’re All Set! screen.

Step 10: Click Close.

Step 11: Now, check and see if the email is syncing.

Bottom Line

Fix the BTinternet email not syncing problem by following these troubleshooting solutions. Check the email account settings and update passwords across all devices during troubleshooting.

If you need further assistance resolving the BTinternet email not syncing problem, connect with a professional without a hitch.