Fix IMAP & POP Related Issues in BT Email

fix-IMAP-and-POP-related-issues-in-BT-email

May 04, 2024
By Donald Olsen

Are you clueless about what to do while facing the IMAP & POP-related problem on BT email? Due to this problem, your BTinternet will be able to retrieve emails from the mail server. But don’t stress out cause it is like any other common problem that you bump into while using the email product. Plus, the good news is there are several troubleshooting methods that you can use to resolve the problem.

To help people like you who are facing the same problem, we are going to share the top 3 methods that you can use to resolve the issue. So, carefully get through the whole content to learn every step thoroughly and complete the BT email troubleshooting process hassle-free.

Solution 1: Check Server Settings

Begin by opening Outlook, navigate to the Outlook Account Information page, and click Add Account.

Click on Add Account

And then, enter your BT email address and click Connect.

Click on connect

On the Outlook window, select POP/IMAP, depending on the one you use.

Select POP

In the Account Settings window, enter pop.aol.com/imap.aol.com in the Server field.

POP account settings

Then, make sure that the Incoming Mail Port is 993 and the Outgoing Mail Port is 465.

Select the both ports

If the port numbers are incorrect, then change them.

Change the ports number

After that, select the ‘This server requires an encrypted connection (SSL/TLS)’ checkbox.

Select the checkbox

Now, for Outgoing Mail, type smtp.aol.com and change the port number to 465.

Change the port number

For the Encryption Method, select SSL/TLS and click Next.

Select SSL-TLS

And then enter the password and click Connect.

Click Connect

Finally, check if your IMAP & POP related issues in BT Email are gone or not.

Solution 2: Temporarily Disable Antivirus Software

For the first step, right-click on the Windows Start button and go to Settings.

Go to settings

In the next step, click on Update & Security and then choose Windows Security.

Click on update and security

Click on Virus & Threat Protection, scroll down, and click Manage Settings under Virus & Threat Protection Settings.

Click Virus and Threat Protection

Afterward, turn off Real-time Protection and close the Window.

Turn off real time protection

Solution 3: Check the Internet Connection

First, make sure that your wireless router is turned On.

Wireless router is on

After that, ensure that your device is connected to the wireless network.

Ensure the connection

Also, make sure you have a stable network connection.

Ensure connection is stable

If not, try connecting your device to any other wireless network.
Lastly, check if your BT email is still facing IMAP and POP related problems.

Conclusion

IMAP and POP are two important email protocols for all mail products. Plus, it is necessary to have their settings correct if you wish to enjoy seamless emailing. So, once you have all the solutions we have mentioned here, it is likely that your IMAP & POP-related issue in BT email will be resolved. We would recommend you to repeat these methods one more time if they do not show any difference for the first time. Also, there are chances that your BT email problem will still remain even after using these methods. In this case, look for additional resources and help to get more understanding to terminate this problem.