• FACING ISSUE WITH YOUR EMAIL ?
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Having trouble with your Btinternet Mail


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Q1: Let us know, since how long have you been facing this error/issue:

IMAP & POP Related Issues

Dealing with issues using BTinternet is quite common. But what about IMAP & POP? It is obviously a frustrating issue. After all, it makes users unable to send and receive emails. At such times, it is important to discover the root cause of those troubles and then solve them. Some common causes that lead to these issues are server errors, outdated or incompatible software, incorrect settings in the email program, and more. In order to solve the issue, get in touch with the customer support team of BTinternet. 

Causes of IMAP & POP Issues in BTinternet 

Discover the causes of IMAP & POP issues and then take accordingly. Here are a few of them. 

  • Incorrect settings in the BTinternet email program. 

  • Out-of-date or incompatible software versions are available. 

  • Issues associated with the server. 

  • Issues related to username, password, or authentication. 

  • Email programs conflict with other applications and software in the system. 

  • Network configuration issues. 

  • Problems with internet connectivity. 

Solution 1: Make Changes to Email Program Settings 

If you are facing IMAP & POP issues, check the settings in your email program. Continue with these steps. 

  1. First of all, open the email program on your system. 

  2. Then, move to the account settings.

  3. Now, determine you have set imap.mail.yahoo.com for IMAP. 

  4. After that, check out that POP is set to pop.mail.yahoo.com. 

  5. Ensure that the outgoing mail server is set to smtp.mail.yahoo.com.

  6. Now, find that the incoming server port for IMAP is set to 993. 

  7. For POP, it should be 995. 

  8. The outgoing server port should be 465. 

  9. Thereafter, make SSL/TLS selections for incoming and outgoing servers. 

  10. Next, type in your BT email account username and password. 

  11. Finally, tap Save to save the settings. 

After making changes to settings, check that you are able to send and receive an email with your BTinternet account. 

Solution 2: Use the Correct Server Type: IMAP or POP

When you use the correct IMAP/POP server type, your POP and IMAP issues will be resolved. Follow these guidelines for the same. 

  1. Initially, open the email program on your device. 

  2. Then, make a move to the account settings. 

  3. Now, determine that the Mail Server type is set to IMAP or POP. 

  4. Afterward, find out which server type is the best according to your requirements.  

  5. Update account settings if you need to switch server types. 

  6. Next, remember to save all the changes. 

  7. Then, restart your BTinterent account. 

After this solution, make sure to check that issues have been solved. 

Solution 3: Disable Antivirus or Firewall Temporarily 

Disabling antivirus or firewalls and then checking email access is a good option. But how will you proceed? These are some effective steps. 

  1. Go to the Start menu on your system. 

  2. There, make a move to the Control Panel. 

  3. Once you are there, select the System and Security option. 

  4. After that, select Windows Firewall. 

  5. Next, click on Turn Windows Firewall on/off. 

  6. For Private network settings and Public network settings, select the turn off Windows Firewall (not recommended) option. 

  7. Also, click on the OK button. 

  8. Then, open the antivirus software on your system. 

  9. Now, select Disable/Turn Off from the options available. 

  10. Finally, open the email program and check that it is running properly. 

If you find that the antivirus is not associated with the issue, re-enable the program. It helps maintain the security of your system. 

Solution 4: Avoid Sending Issues by Enabling SMTP Authentication 

IMAP and POP issues can be solved with SMTP authentication enabled. Do it with the below steps. 

  1. Initiate this by opening the email program on your system. 

  2. Then, move to Settings/Options. 

  3. Next, find the Outgoing Server/SMTP settings. 

  4. After that, select those settings. 

  5. Now, check or tick mark My outgoing server; SMTP needs authentication. 

  6. Also, select Use the same settings as an incoming mail server. 

  7. Then, save all the changes. 

  8. Finally, exit from the Settings/Options menu. 

After completing these steps, try to send an email and find out if the SMTP authentication is functioning in the correct manner.

 
Email Support

Frequently Asked Questions (FAQs)

BTinternet is compatible with both IMAP and POP3 servers. However, when we compare these two protocols, it is a good idea to go with IMAP. The IMAP protocol synchronizes easily with different devices and allows users to use their emails from anywhere, no matter where they are. However, if you use your email from a single device, you don't need to synchronize email. 

Take the help of these steps and resolve IMAP and POP issues thoroughly. 

  1. First, open the email program on your system. 

  2. Look for the Mail Server type and discover you set it to IMAP or POP. 

  3. Then, confirm which server type suits you best. 

  4. Make a switch between server types. 

  5. Now, update your account settings. 

  6. Next, save all the changes.

Compared to POP3, IMAP is a more safe protocol. IMAP creates many copies of an email and stores them on a remote server. Thus, with IMAP, you get access to all those emails even when you discover a lost local server.

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