Having trouble with your Samsung Email Mail

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Email Account Hacked

It is inevitable to face the issue of your email account getting hacked. This can happen even if you are using powerful antiviruses. This does not recover your account; it is necessary to take appropriate action immediately. Otherwise, you can face the consequences of your account being used for malicious acts. To save you from losing your Samsung email account, here we will offer you solutions to get access to your account.


  • Having a weak and easy-to-break password
  • Any online hacker trying to get access to your account
  • Some malware or viruses entering your device 
  • Tricked by phishing attacks while surfing online
  • Using the exact same password for all of your account
  • There has been a data breach related to your account

Solution 1. If the password has changed or not, and then reset the password

  1. First of all, you need to browse the Samsung login page on your device. 
  2. After that, try to log in to your account by using the current ID and password of your account. 
  3. If you see the wrong password or email message appear on the screen, choose the forget password option. 
  4. After that, you need to enter your contact number or email address to receive the link to reset the password.
  5. Open the link in your email and follow the instructions to change the password. (Try to make a strong password this time. Including numbers and special characters in your password can make it hard to crack).
  6. If the password change is successful, it means the account password was not changed. 

Solution 2. Enable the two-factor authentication to increase the security parameters

  1. If you can access your Samsung email account, then enable the two-factor authentication immediately. 
  2. You are required to navigate the account settings for further steps. 
  3. Then, you need to look for the security or privacy settings option. 
  4. After that, you need to find the two-factor authentication option. 
  5. Next, go through the prompts on the screen to complete the two-factor authentication process. 
  6. You can also choose the method of receiving the verification code, like authentication apps or text messages. 
  7. To finish the authentication process, you need to verify your identity. 
  8. After that, whenever you try to access your account on another device, you will receive a verification code on the primary device. 

Solution 3. Make sure there are no unauthorized changes in your Samsung account

  1. Start with visiting the login page of your Samsung email and then sign into your account. 
  2. After that, you need to navigate to the preferences and account settings. 
  3. Next, carefully inspect all the email settings, like forwarding rules, email filters, and contact details. 
  4. Once that's done, you have to ensure all the changes and settings fit your preference. 
  5. In case any suspicious settings appear, make the changes in your password as soon as possible and also enable two-factor authentication for additional security. 
  6. Plus, you need to monitor your security parameters now and then to avoid any time of future breaches. 

Solution 4. Run the antivirus scan to get rid of any keylogger or malware

  1. Firstly, make sure that the antivirus on your device is updated. 
  2. Next, you are required to launch the antivirus program and navigate to the scanning section. 
  3. Then, choose the option to scan your computer system for a deep and thorough scan. 
  4. Start the scan and give the program permission to scan all the files and folders on your device. 
  5. When malware or keylogger is scanned for your device, then you have to take the required actions to terminate it. 
  6. After completing the scanning process perform a hard reset of your system to ensure that all the threats are completely removed.
Email Support

Frequently Asked Questions (FAQs)

There are many possibilities that can lead to your Samsung email account getting hacked. Some key causes could be a weak password, malicious online attacks, the password getting leaked, unreliable applications, and many others. It is a must to take immediate action once you get to know about your account getting hacked; otherwise, you will not be able to get back your account.

Here are some of the signs that verify that your account has been hacked.
  • Redirected internet searches
  • Ransomware messages.
  • Computer, network, or internet connection slows down
  • Contacts receiving fake emails or text messages from you
  • Unnecessary and unauthorized changes in settings 
  • Random popups
Note: In some cases, you will not be able to access your account if it has been hacked.

You can ensure the security of your Samsung account by following the below methods.
  • Enable two-factor authentication for additional security.
  • Make sure to create a strong and hard-to-guess password
  • Keep an eye on your account settings and security parameters. 
  • Be cautious of phishing emails, and avoid opening any suspicious websites or links.

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