Having trouble with your Samsung Email Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Unable to Send or Receive Email

The "Unable to Send or Receive Email" issue in Samsung Email can be frustrating, but it can be fixed with a few easy steps. Check your internet connection, ensure the server settings are correct, review and adjust email filters, clear browser cache if accessing email via a browser, and disable any email forwarding settings if not needed. These steps will help ensure a smooth and seamless email experience.


  • Poor or unstable internet connection
  • Wrong server settings
  • An email filter blocks incoming messages
  • Browser cache or cookies causing problems when accessing email through a browser
  • Email may be redirected elsewhere due to email forwarding settings.

Solution 1: Check and have a stable internet connection

  1. First, ensure your operating system is connected to a reliable network.
  2. Then, verify that other internet-dependent applications are working properly.
  3. After that, you have to restart your modem/router to refresh the connection.
  4. If using a Wi-Fi network, move closer to the router or try a wired connection.
  5. Now, disable any VPN or proxy settings that may be interfering with the connection.
  6. In the last step, contact your internet service provider if the issue persists.

Solution 2: Verify and update server settings (incoming server, port, security settings)

  1. As your initial step, open the email Settings menu bar in your Samsung Email app.
  2. After that, locate the account for which you want to verify the server settings.
  3. Then, verify the incoming server address, port number, and security settings (SSL/TLS).
  4. Next, update the server settings if required to match the recommended configuration.
  5. Now, you have to save the changes and exit the Settings menu bar.
  6. Lastly, test the account by sending a test message to ensure successful synchronization.
  7. Solution 3: Review and adjust email filters or rules to allow incoming messages

  8. In the beginning, open the Samsung Email app and access the settings bar.
  9. After that, you have to locate the filters or rules section in the settings.
  10. Next, review the existing filters or rules and check if any are blocking incoming messages.
  11. Then, disable or modify any filters or rules that might be preventing the delivery of emails.
  12. Now, you need to save the changes and exit the settings bar.
  13. In the end, test the account by sending a message to confirm that incoming messages are being received.

Solution 4: Clear browser cache and cookies if accessing email via a browser

  1. To get started, open the internet browser used to access your email account.
  2. Next, access the browser's settings or preferences menu bar.
  3. After that, locate the option to clear browsing data or history.
  4. Then, select the checkboxes for clearing the cache and cookies.
  5. Now, choose the appropriate time range, like All Time or Everything.
  6. Press the Clear or Delete button to clear the cache and cookies.
  7. After that, you have to close and reopen the internet browser.
  8. In the last step, access your account again to see if the issue is fixed. If the issue is not gone yet, you can seek professional help.

Solution 5: Disable email forwarding if not needed or verify the correct forwarding settings

  1. For the initial steps, you have to sign into your Samsung email account. 
  2. In the next step, go to the Settings or Options menu bar. 
  3. After that, you need to find the Mail Forwarding or Forwarding option. 
  4. Also, choose the right option to disable email forwarding on your device. 
  5. To apply the settings, you have to save all the changes. 
  6. Finally, you can verify if you can send or receive emails without facing any issues.

Solutions 6. To resolve the compatibility issue, reset or update your browser

  1. Begin by going to the browser settings on your device. 
  2. Next, you are required to find out the Restore or Reset option. 
  3. Then, select reset the browser settings to default. 
  4. When resetting the browser is unable to fix the issue, you need to check the browser update. 
  5. At last, you need to download the latest update, if available, and then restart to see if the problem has been terminated.
Email Support

Frequently Asked Questions (FAQs)

Professional email issues can arise in your device if there is any error related to your email service, network issue, or any technical fault in your device. Though there are a plethora of reasons to get professional email issues, some of the primary ones are Poor or unstable internet connection, wrong settings in the email, incorrect configuration, outdated app or browser, etc. So, to fix this issue from your device, you must take action according to the root cause of the issue.

Here are some methods you can try to get rid of professional email issues.
  1. If you face an issue on your device, then try to open the email account. 
  2. Verify your account that you are entering all the characters in your account details correctly. 
  3. After that, you can also start your device in safe mode. 
  4. You need to remove the cache files and clear all the unnecessary data from your device. 
  5. Ensure that you have a reliable, powerful, and stable network connection. 
  6. If all the methods can’t fix the issues, take the help of any professional in this field.

The steps to clear the Samsung email cookies are as follows:
First, go to the Settings of your current browser or open the Preferences option. 
And then, look for the option for removing the cookies and browsing data. 
Next, set the time duration of how long you want to clear the cookies and data. 
Once you clear the cookies from the browsers, you must restart your system. 
Or, you can open a different browser to check if the Samsung email is working properly.

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