Having trouble with your Samsung Email Mail

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Q1: Let us know, since how long have you been facing this error/issue:

IMAP & POP Related Issues

IMAP & POP are two different factors to get access to your emails. IMAP (Internet Messaging Access Protocol) allows users to access email on different devices, while the POP (Post Office Protocol) is a traditional protocol useful for one server. However, due to some technical faults, IMAP & POP-related issues can be generated in your Samsung emails. As a result, you can face various issues when you try to access your emails. In the further content, we are going to discuss the possible causes that can arise from IMAP & POP-related issues and offer quick and effective fixes to get rid of them.


  • The port settings are incorrect.
  • Wrong IMAP and POP settings
  • Email accounts are not synchronizing correctly
  • Having a security breach in the email account
  • Due to some technical faults in the PC or mobile device 
  • Infringement in mail service provider

Solution 1. Troubleshoot the IMAP and POP settings on your device

  1. For the first step, you need to launch the Samsung Mail app on your device. (The setup window will first show up on the screen if you have already not done the account setup.)
  2. Next, enter the email address and password in their dedicated fields. 
  3. After that, you are required to choose the IMAP account from the Select account type pop-up. 
  4. When you move to the server settings window, then you have to fill in the account details.

Solution 2. Verify the Samsung emails IMAP and POP settings

  1. Firstly, open the Samsung Email Application on your device. 
  2. And then tap on the Other option. 
  3. After you enter your email address and password, choose the Sign In option. 
  4. When you are asked to choose the account type, then select either POP or IMAP option. 
  5. Also, for the IMAP and POP settings, you need to cut the POP3 or IMAP from your domain name. 
  6. Also, ensure that you have chosen SSL for the Security Type. 
  7. Now, the port numbers will automatically appear as either 993 for IMAP or 995 for POP. 
  8. There is no requirement for anything for the IMAP path prefix. 
  9. Auto Delete from Server will show up as an option on the POP3 account. (You can choose the option of Never or When deleted from Inbox as per your convenience. But, choosing the Never option is beneficial as it leaves a copy of the emails on the server.)
  10. Eventually, select the Sign In option.

Solution 3. Temporarily stop third-party antivirus software

  1. Initially, click on the Start menu option on your PC. 
  2. Then, head to the search bar and then type Windows Security to open it. 
  3. Next, select the Virus & Threat Protection option. 
  4. Afterward, go to the Virus & Threat Protection Settings section and select the Manage Settings option under it. 
  5. Look for the Real-time protection switch and toggle it off to disable the antivirus program for a short time. 
  6. Moreover, you are required to go to the Control Panel window. 
  7. In the Control Panel window, choose the System and Security option and then click on the Windows Defender Firewall from the available list of options. 
  8. Next, on the left side pane of the window, select the Turn Windows Defender Firewall on or off option.
  9. Also, toggle off the Public network settings and Private network settings switches. It will disable the firewall program on your device for some time. 
  10. After that, check if the IMAP and POP-related issues have been resolved.

Note:- You can enable the antivirus software again on your device to ensure safety.

Solution 4. Change or update the email client software that you are utilizing for Samsung emails

  1. First of all, go to your email client's software, such as Apple Mail or Outlook.
  2. Next, click on the File menu and then click on Account Settings. 
  3. After that, you are required to choose the Samsung email account and click on the Change option. 
  4. Moreover, change the settings of the port and server according to Samsung's email. If you do not know about the Samsung email settings, you can contact customer service or go to the website. 
  5. Now, you need to inspect the settings of SSL authentication and ensure that they have been enabled. 
  6. Afterward, save all the changes you have done on your device and then try to open your Samsung account. 
  7. In case the problem persists, remove the email account and then add it again to the email client software.
Email Support

Frequently Asked Questions (FAQs)

Yes, Samsung email supports IMAP. When you are on the email client-server, you can choose to add the new IMAP email account. After that, you just need to enter the current enter and password of your Samsung account. Once you enter the email credentials, you can choose the Manual Setup option at the bottom of the screen. And lastly, from the pop-up menu, click on the IMAP account option.

In order to check the IMAP server settings on your device, you first need to go to the Account Settings window and click on the Accounts Settings option. Next, go to the email tab, and double-click on the account you want to check IMAP. After that, go to the Server Information; here, you will be able to see the IMAP server settings of your email account.

With the help of a Samsung email, you can sync Samsung email services across all devices (smartphones and tablets). On the other hand, a Google email account allows you to access Google products and services across all types of devices, such as Android and iOS smartphones or computer devices. In short, Samsung email is confined to only Samsung devices.

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