• FACING ISSUE WITH YOUR EMAIL ?

Having trouble with your Samsung Email Mail


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Q1: Let us know, since how long have you been facing this error/issue:

IMAP & POP Related Issues


Are you having IMAP and POP-related issues with your Samsung email account? Well, both of these are protocols to access your email. In simple terms, both of these are servers that help you access your email hassle-free. Whenever you get these issues, you may not be able to run your email. Many factors may contribute to giving birth to this issue, such as incorrect port settings and server settings. Moreover, some technical issues in your device can also arise. However, you can fix these issues quite easily with some troubleshooting methods. 

Causes of IMAP & POP-Related Issues in Samsung Email 

There are many causes behind the IMAP and POP server issues in your email account. Let’s check all of them. 

 

  • When your port settings are incorrect 

  • Incorrect IMAP and POP settings 

  • Maybe there is an issue with email synchronization 

  • Your email account’s security is compromised 

  • Any technical issues with your devices may lead to such issues 

 

Solution 1: Fix the IMAP & POP Related Settings on Your Device

You can start troubleshooting this issue with your device. Check out the steps below to learn how to fix the settings. 

 

  1. In the beginning, open the Samsung Mail app on your device. 

  2. Then, type your email address and password in the given fields. 

  3. Now, select your IMAP account when the pop-up window appears to select account type. 

  4. After that, go to the server settings and fill in all the fields. 

 

Solution 2: Check Your Samsung Emails IMAP & POP Settings

As you know, incorrect server settings can lead to server issues, so you must check your account settings. 

 

  1. To start, go to the Samsung Mail app on your device. 

  2. Then, click on the Other option. 

  3. Now, insert your email address and password, and hit the Sign In option. 

  4. After that, choose IMAP or POP when you need to select an account type. 

  5. Moving forward, you may need to remove the POP3 or IMAP from your domain name. 

  6. In the next step, confirm that you have selected SSL as the Security Type. 

  7. Also, you’ll see the port numbers automatically. 

  8. You don’t need anything for the IMAP path prefix. 

  9. You’ll see the Auto Delete server as an option on your POP3 account.

  10. Finally, hit the Sign In option. 

 

Solution 3: Turn off the Third-Party Antivirus Software

Any third-party antivirus software may also interrupt your email account. Hence, it’s a good idea to turn it off temporarily. 

 

  1. In the first step, hit the Start Menu on your PC. 

  2. Then, go to the search bar and type Windows Security to launch it. 

  3. After that, choose the Virus & Threat Protection option. 

  4. Now, go to the Virus & Threat Protection Settings and choose the Manage Settings option. 

  5. Next, find the Real-time protection switch and turn it off to turn off the third-party antivirus program. 

  6. In the next step, you need to enter the Control Panel window. 

  7. Also, select the System and Security option and hit the Windows Defender Firewall from the options list. 

  8. Moving forward, choose the Turn Windows Defender option. 

  9. Afterward, turn off the public network settings and private network settings options. 

  10. Now, your firewall program will be off temporarily. 

  11. Finally, check if your IMAP & POP issues have been resolved.

     Note:You can turn on the antivirus program once again when the issue is fixed.

Email Support

Frequently Asked Questions (FAQs)

To check the IMAP server settings on your device, you should navigate to your Account Settings window and hit the Accounts Settings option. Now, move on to your email tab and double-click on your account for which you want to check IMAP settings. Then, navigate to the Server information, and you’ll see the IMAP server settings for your email account.

Your email account supports IMAP. To enable this setting, you should select to add the new IMAP email account when you’re on the email client server. Now, you must enter your current password for the account. After entering the email login details, you should select the Manual Setup option from the bottom of your screen. Finally, hit the IMAP account option when you see a pop-up menu.

If you want to change your IMAP to POP3, you need to follow certain steps. It’s not a straightforward process. Check out the steps to follow. 


  1. First of all, you need to add your POP3 account. 

  2. Then, you should migrate all of your inbox folders. 

  3. Now, change and import your mailbox items. 

  4. At last, remove your IMAP account.

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