How to Fix BT Fibre 900 Is Not Working Issue?

Jun 07, 2024
By Drake shawn

Due to several trivial reasons you can encounter the problem with the BT Fibre 900. It is a common problem and could happen due to many reasons, such as router configuration, software issues, network congestion, hardware problems, etc. You can get out of this problem with the help of various quick solutions. If you do not know the process to fix the BT Fibre 900 not working issue, then this content will sort things out for you.

We will help you learn about the top 3 effective troubleshooting methods with step-by-step instructions. Let’s begin learning the solutions right away!

Solution 1: Restart Your Hub

To fix the BT Fibre 900 not working issue, you need to restart your hub. Below are the steps to do that.

1. In the beginning, press the power button on the back of the hub until all the lights are off.

press the power button

2. Now, wait for 5 minutes after turning on the hub.

5 minutes after turning on the hub

3. After that, press and hold the power button until all the lights start to flash again. Wait till the light is flashing.

4. Lastly, check if the BT Fibre 900 is working properly or not.

BT Fibre 900 is working properly

Solution 2: Troubleshoot the Broadband

You need to troubleshoot the broadband if you want to fix the BT Fibre 900 problem.

1. To begin with, log into your BTinternet account.

2. Once done, the system will start checking for connection problems.

3. If the connection problem persists, you can book an expert’s appointment to resolve the issue.

Solution 3: Restart Your Openreach modem

Follow the below steps that you can follow to restart the openreach modem and fix the BT Fibre 900 problem.

1. Unplug the power cable from the modem socket. Don’t switch off the mains, or the backup batteries will kick in, and your modem will not turn off.

2. And then, plug the power cable back into the modem after 15 seconds.

3. Next, wait for the power lights to turn back on.

4. If the lights flash red, then the modem is running on the backup batteries. If Tel and POL/Optical lights are solid green, then the problem is resolved.

Conclusion

It is easier to fix the BT Fibre 900 if you have the knowledge of the right troubleshooting methods. With the help of our proven and effective guide, you can easily terminate any issue and fix the BT Fibre not working error in no time. In addition, ensure you have a smooth and steady internet connection and that the device is within its range. If necessary, repeat the process if any method fails in the first attempt. Apart from that, try to get your hands on the additional solutions if resolving the problem seems complex.