Having trouble with your Xfinity Mail

If you suspect that your Xfinity email account has been hacked, it's important to take action immediately. Change your password and security question, and enable two-factor authentication. Check for any unauthorized activity, such as sending emails or deleting messages. Consider reaching out to Xfinity customer support for further assistance.

Causes

• Weak or easily guessable passwords
• Phishing scams that trick users into giving away login details 
• Malware or viruses on the user's device that steal login credentials
• Using the same password for multiple accounts leaves them all vulnerable if one is compromised
• Publicly sharing personal details that can be used to guess passwords or answer security questions.

Solution 1: Reset your Xfinity password immediately

1. Firstly, go to the Xfinity login webpage and press on "Forgot Password."
2. Then, enter your Xfinity username or email address associated with the account.
3. Choose a password reset option - receive a text message or email with a verification code.
4. After that, type in the verification code on the next screen.
5. Now, create a new strong and secure password, and confirm it.
6. Lastly, hit Continue to complete the password reset process.

Note: If you have received any notification about your account being compromised, you should reset your password immediately.

Solution 2: Remove suspicious emails, contacts, or rules set up without your knowledge

1. In the beginning, sign in to your Xfinity email account.
2. Check your inbox, sent, and trash folders for any suspicious emails, and delete them.
3. Then, go to your contacts list and remove any unknown or suspicious contacts.
4. After that, check your email rules for any unauthorized rules and delete them.
5. Now, empty the trash folder to delete the suspicious emails permanently.
6. Change your account password immediately to prevent further unauthorized access.

Solution 3: Enable two-factor authentication for your Xfinity account

1. First, sign in to your Xfinity account and go to the Users section.
2. Select the user you want to enable two-factor authentication for and tap Edit.
3. Then, scroll down to the Two-Step Verification section and hit Enable.
4. Choose your method of receiving the verification code (text message or authenticator app).
5. Now, input the code that you receive and click Verify Code.
6. Finally, two-factor authentication is now enabled for your account.

Solution 4: Scan your devices for malware or viruses

1. First, install and update reputable antivirus software on your operating system.
2. After that, you need to run a full system scan. 
3. Now, wait for the software to detect any malicious files or programs.
4. If malware is detected, follow the software's prompts to remove or quarantine the threats.
5. Repeat the scan periodically to ensure your device stays free from malware or viruses.