Having trouble with your Xfinity Mail

Do you feel that your Xfinity email account has been hacked? This is possible if your account isn’t secured enough. Your account is vulnerable to hacking when your account password is weak and predictable or when you’re using the same password for different accounts. Many times, it could be due to phishing attacks and malware intrusion. The good part is that you can fix this issue and make your account secure again. Check out the best solutions here. 

Causes of a Hacked Xfinity Email Account

If your account is hacked, many factors are responsible for it. Here is a list of all the common reasons for a hacked account. 

• When your account password is easy and guessable 

• Due to phishing scam attacks 

• Someone else has your account’s password. 

• This could be due to malware or virus infection. 

• You’re using passwords repetitively for multiple accounts. 

• Your account’s safety is compromised. 

Solution 1: Reset Your Xfinity Account Password

The primary cause of your account hacking is the password. Therefore, if you recognize any suspicious activity in your account, you must reset the password. 

1. In the first step, head to your login page and hit the “Forgot  Password.”

2. Then, type your username or the email address linked to your account. 

3. Now, select a password reset option- via a text message or a verification code. 

4. After that, enter your verification code on your screen. 

5. Next, create a more secure and strong password and confirm it. 

6. Finally, tap on the Continue button to end the password reset process. 

Solution 2: Delete All Suspicious Messages, Emails, Contacts, and Rules

A pile-up of unnecessary data may make your account vulnerable to hacking. You must delete all of them using the steps given below. 

1. In the beginning, you have to sign in to your email account. 

2. Then, go to your inbox, check the sent and trash folders for suspicious emails, and remove them. 

3. Now, move on to your contact list and immediately delete all the spam folders and emails. 

4. After that, verify and remove your email rules for the illegal ones. 

5. Next, clean your trash folder to remove all the suspicious emails permanently. 

6. Finally, you should change your account’s password to stop all unauthorized access. 

Solution 3: Turn on Two-Factor Authentication on Your Xfinity Account

When the two-factor authentication on your account is OFF, it can be the reason for your account’s hacking. 

1. In the first step, log in to your email account and go to the Users section. 

2. Then, choose the user’s account to turn on the two-factor authentication and click the Edit option. 

3. Now, move on to the two-step verification section and hit the Enable option by scrolling down. 

4. Afterward, select a method to receive the verification code, such as via text message or the application. 

5. Next, type the code you received and hit the Verify Code. 

6. Lastly, your two-factor authentication will be enabled for your account. 

Solution 4: Scan Your Devices for Malware Intrusion Detection

Malware and viruses are the big factors that induce hacking attacks on your email account. Hence, you must scan your devices once. 

1. In the first step, you must update an antivirus program on your computer. 

2. Then, start a full system scan on your computer. 

3. Now, let your software detect suspicious files and programs. 

4. After that, if you find malware, you should continue with your software prompts to eliminate all the threats. 

5. Finally, you should repeat the scans from time to time to keep your device away from hacking attacks in the future.