Having trouble with your Xfinity Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Set Forwarding to Email

Setting up email forwarding to Xfinity Email allows you to automatically forward all incoming emails to your Xfinity email account. This is a useful tool when switching to a new email address or managing multiple email accounts. Follow the simple steps outlined in the Xfinity Connect dashboard to set up email forwarding.


  • Incorrect forwarding settings in the Xfinity email account
  • Issues with the email forwarding feature in Xfinity Connect
  • The incorrect or incomplete email address entered for email forwarding
  • Email filters or spam settings interfering with email forwarding
  • Technical glitches or network issues with Xfinity email servers

Solution 1: Check Xfinity account settings and forwarding email addresses for the correct email forwarding configuration.

  1. First, log in to your Xfinity account and click on My Account.
  2. Next, tap on Users & Preferences and then Email & Voice Settings.
  3. Ensure that the toggle switch next to Email Forwarding is turned on.
  4. Check that the email address you want to forward emails to is entered correctly in the "Forward all emails to" box.
  5. If you want to keep a copy of the forwarded emails in your Xfinity account, check the box next to Save a copy of forwarded emails.
  6. In the end, press the Save button to save your changes.

Solution 2: Check the spam folder for forwarded emails

  1. As your initial step, log in to your email account.
  2. After that, you need to go to your spam folder.
  3. Look for any emails that have been forwarded and mark them as not spam if they are legitimate.
  4. Add the forwarding email address to your contacts or address book to prevent future emails from being marked as spam.
  5. Check your spam folder regularly to ensure that important forwarded emails are not missed.

Solution 3: Disable filters/rules that block email forwarding

  1. Firstly, log in to your email account and navigate to the settings menu.
  2. Look for any email filters or rules that may be affecting your email forwarding settings.
  3. Next, disable any filters or rules that could be causing the issue.
  4. After that, you have to save the changes before exiting the settings menu.
  5. This should disable any filters or rules that may be preventing your emails from being forwarded.
Email Support

Frequently Asked Questions (FAQs)

In order to set up a forwarding Xfinity email address, log in to your account, click on the gear icon, select the Settings tab, choose Mail, click on Auto Forward, enter the forwarding address, and press the Save button.

To send an email to Xfinity, log in to your Xfinity email account and click on the Compose button. After that, enter the recipient’s email address, subject, and message. Once you are done, tap the Send button to send the email.

A forwarding address is an address provided to someone when a person moves to a new location. This address allows any mail that is sent to the previous address to be redirected and sent to the new address.

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