Having trouble with your Xfinity Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Reset your Account

If you are unable to log in to your Xfinity account, resetting your account can be a solution. It involves resetting your password, security questions, and other account settings. This process can be done through the Xfinity website or mobile app, and you may need to verify your identity before resetting your account.


  • Forgot Xfinity account password
  • Suspicious account activity
  • Account inactive for a long time
  • Failed login attempts
  • Change account security settings
  • An unknown device is trying to access your account

Solution 1: Use the Xfinity My Account app or xfinity.com to reset your password

  1. First, open the Xfinity My Account app or go to the xfinity.com website.
  2. After that, click on the Forgot Password link.
  3. Then, enter your Xfinity ID (username, email, or mobile number) and tap Continue.
  4. Select how you want to receive your password reset link: via text message or email.
  5. Now, follow the steps in the text message or email to reset your password.
  6. Once you've reset your password, log in to your account using your new password.

Solution 2: Retrieve your Xfinity ID using email, phone number, or username

  1. Firstly, go to xfinity.com or open the Xfinity My Account app.
  2. Next, you have to tap on the Forgot Password link.
  3. Choose your preferred method of identification: email, phone number, or username.
  4. After that, input the required details and hit the Continue button. 
  5. Follow the prompts to verify your identity and retrieve your Xfinity ID. This may involve answering security questions or entering a verification code sent to your email or phone.
  6. Once you've verified your identity, your ID will be displayed on the screen or sent to your email or phone.

Solution 3: Try resetting your modem or router to see if that resolves the issue

  1. To get started, unplug the power cord from your modem or router.
  2. Now, wait for 30 seconds and plug the power cord back in.
  3. After that, wait for your modem or router to restart fully.
  4. Check to see if the issue has been resolved. 
  5. If not, try restarting your devices or contacting Xfinity customer support.
Email Support

Frequently Asked Questions (FAQs)

In order to reset your Xfinity email, log in to your Xfinity account, select the Settings icon on the upper-right side of the screen, open Email Settings, and adjust the mail settings. Note that the primary account holder may have disabled some settings.

To reset your username and password, go to the Xfinity login webpage and press on "Forgot Xfinity ID or Password." Follow the basic steps to verify your account and reset your username or password. You can also use the Xfinity My Account app or call Xfinity customer service for help.

Resetting an email account refers to the process of restoring all settings and preferences of the email account to its default state. This may involve changing the password, removing any filters or rules, or deleting all messages and contacts.

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