• FACING ISSUE WITH YOUR EMAIL ?

Having trouble with your Xfinity Mail


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Q1: Let us know, since how long have you been facing this error/issue:

Reset your Account


Many times, you may need to reset your Xfinity account. Do you know the reason behind it? Well, you may need to reset your email account when you forget your password; your account is facing some suspicious activities, security issues, and if your account was inactive for a long time. However, you can solve this problem quite easily with Help Email Tale’s solutions. One of the best methods is to recover your account with your phone number or username. Moreover, you can reset your router or modem to fix this error. 

 

Reasons Behind Reset Xfinity Email Account Issue

There are some reasons you may not be able to reset your email account. Check them out in the section below:

 

  • You forget your account password.

  • Maybe your account was inactive for some time. 

  • It can be due to failed login attempts. 

  • Your account security settings might have changed. 

  • Someone is trying to access or hack your email account. 

 

Solution 1: Reset Your Password Using the Xfinity My Account App or xfinity.com

Here are the steps for resetting your account’s password: Use the My Account app or visit the xfinity.com website. 

 

  1. In the first step, go to your Xfinity My Account app or navigate to xfinity.com. 

  2. Then, hit the Forgot Password option. 

  3. Now, type your username, mobile number, and account ID, and hit the Continue button. 

  4. After that, choose how you want to get your password reset link- through a text or an email. 

  5. Next, continue with the steps in the text message or the email to reset your password. 

  6. When you finish the password reset, you can sign in to your email account with a new password. 

 

Solution 2: Recover Your Xfinity Account ID via Email, Mobile Number, or Username

You can recover your email account ID using your email, phone number, or username. Check out the steps here. 

 

  1. In the first step, navigate to xfinity.com or head to the Xfinity My Account app. 

  2. Then, you should tap on the Forgot Password link. 

  3. Now, select your identification email, phone number, or username. 

  4. After that, type all the important information and click the Continue button. 

  5. Moving forward, continue with the on-screen steps to recognize and recover your Xfinity ID. You may have to answer some of the security questions or enter a verification code sent to your mobile device or email. 

  6. When your identity is verified, you will see your email ID on your screen or sent to your mobile or email. 

 

Solution 3: Reset Your Modem or Router to Check if the Issue Has Been Resolved

Resetting your modem or router can solve your email-related issues. Hence, you should try resetting them. 

 

  1. To get started, disconnect your power cord from the modem or router. 

  2. Then, after 30 minutes, connect the power cord once again. 

  3. After that, let your router or modem restart. 

  4. Now, verify if your issue has been resolved. 

  5. You can contact Xfinity customer service if it doesn’t solve your problem.

Email Support

Frequently Asked Questions (FAQs)

There are many reasons for resetting your account. For example, when you forget your password or your account security is compromised. Moreover, it could be due to multiple failed login attempts in your account.

If you want to reset your account, you can use different methods. For instance, you can use the official Xfinity website to reset your account password. Also, you can use your email, mobile number, or username to recover your account.

To reset an email account actually refers to restoring all the necessary settings and preferences of your email to its original or default settings. A reset process may include changing passwords, eliminating email filters, and deleting messages and contacts.

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