• FACING ISSUE WITH YOUR EMAIL ?

Having trouble with your Xfinity Mail


  • 1
  • 2
  • 3
  • 4

Q1: Let us know, since how long have you been facing this error/issue:

Reset your Account


If you are unable to log in to your Xfinity account, resetting your account can be a solution. It involves resetting your password, security questions, and other account settings. This process can be done through the Xfinity website or mobile app, and you may need to verify your identity before resetting your account.

Causes

  • Forgot Xfinity account password
  • Suspicious account activity
  • Account inactive for a long time
  • Failed login attempts
  • Change account security settings
  • An unknown device is trying to access your account

Solution 1: Use the Xfinity My Account app or xfinity.com to reset your password

  1. First, open the Xfinity My Account app or go to the xfinity.com website.
  2. After that, click on the Forgot Password link.
  3. Then, enter your Xfinity ID (username, email, or mobile number) and tap Continue.
  4. Select how you want to receive your password reset link: via text message or email.
  5. Now, follow the steps in the text message or email to reset your password.
  6. Once you've reset your password, log in to your account using your new password.

Solution 2: Retrieve your Xfinity ID using email, phone number, or username

  1. Firstly, go to xfinity.com or open the Xfinity My Account app.
  2. Next, you have to tap on the Forgot Password link.
  3. Choose your preferred method of identification: email, phone number, or username.
  4. After that, input the required details and hit the Continue button. 
  5. Follow the prompts to verify your identity and retrieve your Xfinity ID. This may involve answering security questions or entering a verification code sent to your email or phone.
  6. Once you've verified your identity, your ID will be displayed on the screen or sent to your email or phone.

Solution 3: Try resetting your modem or router to see if that resolves the issue

  1. To get started, unplug the power cord from your modem or router.
  2. Now, wait for 30 seconds and plug the power cord back in.
  3. After that, wait for your modem or router to restart fully.
  4. Check to see if the issue has been resolved. 
  5. If not, try restarting your devices or contacting Xfinity customer support.
Email Support

Frequently Asked Questions (FAQs)

In order to reset your Xfinity email, log in to your Xfinity account, select the Settings icon on the upper-right side of the screen, open Email Settings, and adjust the mail settings. Note that the primary account holder may have disabled some settings.

To reset your username and password, go to the Xfinity login webpage and press on "Forgot Xfinity ID or Password." Follow the basic steps to verify your account and reset your username or password. You can also use the Xfinity My Account app or call Xfinity customer service for help.

Resetting an email account refers to the process of restoring all settings and preferences of the email account to its default state. This may involve changing the password, removing any filters or rules, or deleting all messages and contacts.

Latest Blogs

  • Jul 16, 2024
  • By Mathew Jones

Xfinity Comcast SMTP and POP Settings (Outlook/ iPhone/Android)

Xfinity Comcast offers high-speed internet services with various plans tailored to diverse needs. From basic browsing to.... Read More
  • Jul 09, 2024
  • By Donald Olsen

How To Set Up Xfinity Email? Troubleshooting Methods

Xfinity Email, previously known as Comcast Mail, is a prominent email service by Comcast Corporation. It serves a vast r.... Read More
  • Jun 13, 2024
  • By Mathew Jones

How to do Comcast Xfinity Email Server Settings?

Xfinity offers a fantastic emailing service for both personal and professional use. You can easily complete the Comcast .... Read More
  • Jun 12, 2024
  • By Drake shawn

How to Block Emails in Xfinity(Comcast)?

Using any product comes with various unwanted messages that can make the inbox cluttered. Also, due to that sometimes it.... Read More
  • Jun 08, 2024
  • By Mathew Jones

How to Connect Xfinity (Comcast) Email to Outlook?

You can easily connect your Xfinity email to Outlook and access all of your email in one place. However, there are chanc.... Read More
  • May 30, 2024
  • By Donald Olsen

How to Add Xfinity (Comcast) Email to iPhone?

Getting all of the emails in one place could be one of the most satisfying feelings. You can add Xfinity (Comcast) email.... Read More
4.5/5

62 Votes

Rate Us!

4.5/5   62 - votes.
Back to Top