Having trouble with your Xfinity Mail

Is your Xfinity email account not working? This problem is not new. There are many reasons why your account does not work sometimes. For instance, when your email clients’ settings are incorrect. Moreover, it could be due to wrong login details or malware or virus infection on your account. But the good part is that you can fix this issue like a pro with Help Email Tales. You can use many helpful solutions to make your email account work again. Those methods include checking the email server settings, deleting the browser’s cache and cookies, and temporarily turning off the browser extensions and third-party antivirus or firewall. 

Causes of Xfinity Email Account Not Working 

If you want to make your email work again, you should know what caused it in the first place. Check the list here. 

• If your email client settings are incorrect 

• When your account login details are incorrect 

• Your email storage is full, and no space is available. 

• Also, when the email client software is out of date or incompatible 

• When your email server or network is not working properly 

• Any third-party email clients are interfering with your account. 

Solution 1: Check if Your Account Is Active and the Billing Is Updated

If your account isn’t active, it may not function as it should. Hence, you must verify your email and also check if the billing is up to date. 

1. Initially, you should log in to your email account using the correct username and password. 

2. Then, tap on the My Account option on your screen. 

3. Now, hit the Billing section by scrolling down. 

4. After that, check your account’s status and confirm that it’s active. 

5. Also, check if the billing details are correct and updated and if there are no outstanding payments. 

6. If you find any issue with your account’s status or the billing info, you should contact your Xfinity customer service. 

Solution 2: Check Your Email Server Settings and Confirm They Are Correct

As the server settings may interfere with your email account, you should check its settings and ensure that they are correctly set up. 

1. In the first step, launch your email client and head to the Account Settings or Preferences. 

2. Then, check a setting option that lets you configure your email server settings. 

3. Now, verify if your incoming and outgoing server addresses are correct. 

4. You should ensure that the incoming server is set to imap.comcast.net and the outgoing server is set to smtp.comcast.net. 

5. Also, you must check if the port numbers for incoming and outgoing servers are correct. 

6. For instance, you should check the IMAP port is set to 993 & the outgoing server is set to “587.” 

7. For POP, ensure that the incoming port is set to “995” and the outgoing port is set to “587.” 

8. In the next step, ensure that your SSL encryption is ON for the incoming and outgoing servers. 

9. Lastly, save your changes and try to send and receive emails to check if your email settings are working fine. 

Solution 3: Delete the Browser’s Cache and Cookies

You know that the browser’s cache and cookies are a big reason your account is not working. Hence, you need to delete them. 

1. In the primary step, you should go to your web browser. 

2. Then, move on to your browser’s settings or Options menu. 

3. Now, locate an option to Delete browsing data and History. 

4. After that, pick an option to delete the cache and cookies. 

5. In the next step, select a time range for which you want to delete your cache and cookies. 

6. Next, hit the Clear or Delete button to finish the process. 

7. Finally, you can restart your browser and run your email account again. 

Solution 4: Turn off the Browser Extensions or Add-Ons

Many times, some browser extensions or add-ons may interfere with your account and stop it from working properly. 

1. To start, go to a web browser on your computer. 

2. Then, hit the Menu icon present at the top right corner. 

3. Now, choose the More Tools option and then hit the Extensions or Add-ons. 

4. After that, locate any extensions or add-ons linked to your Xfinity email services and turn them off. 

5. Moving forward, close and then reopen your web browser to check the changes. 

6. Lastly, try using your email account to check if the issue has been resolved.