Having trouble with your Xfinity Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Multiple Issues in Emails

Xfinity email users may experience multiple issues, such as difficulty sending or receiving emails, missing emails, login problems, or issues with email forwarding. These issues can be resolved by following troubleshooting steps such as checking spam folders, disabling email filters, and ensuring the correct forwarding address is entered.


  • Incorrect email settings or configurations
  • Internet connectivity issues
  • Overloaded cache and cookies
  • Browser compatibility problems
  • Outdated email client or browser
  • Account security issues such as hacking or phishing attacks
  • Incorrect login credentials
  • Server or network downtime or issues.

Solution 1: Check for any ongoing service outages or maintenance

  1. First of all, visit the Xfinity service status center website.
  2. Then, check for any reported outages or maintenance in your area.
  3. If there are any reported issues, wait for the maintenance to complete or the outage to be resolved.
  4. If there are no reported issues, try logging out and logging back in to your Xfinity email account to see if the issue is resolved.

Solution 2: Ensure that the email account has enough storage space

  1. As your initial step, sign in to your Xfinity email account.
  2. Tap on the gear icon on the top right corner of the screen and select Settings.
  3. After that, click on Accounts and ensure that the storage bar is not full.
  4. If the storage bar is full, delete unnecessary emails, and empty the trash or spam folder.
  5. If you still require more storage space, consider upgrading to a higher storage plan.

Solution 3: Disable email filters/rules blocking received emails

  1. In the beginning, log in to your email account.
  2. After that, you have to go to the Settings menu.
  3. Look for any email filters or rules that may be blocking incoming emails.
  4. Disable any filters or rules that may be causing issues with receiving emails.
  5. Now, save the changes and exit the settings menu.
  6. Test your email account by sending a test email and ensuring that it is received in your inbox.

Solution 4: Check email forwarding and the correct address

  1. First of all, sign in to your email account. 
  2. After that, navigate to the settings. 
  3. Now, look for the forwarding options. 
  4. Ensure that forwarding is enabled and the correct email address is entered. 
  5. Save the changes if needed and test by sending a test email to confirm that forwarding is working correctly.

Solution 5: Check the spam folder for forwarded emails

  1. Firstly, log in to your email account.
  2. Look for the spam or junk folder in the left sidebar and click on it.
  3. After that, check the spam folder for any forwarded emails.
  4. If you find any forwarded emails, select them and mark them as "not spam" or move them to the inbox.
  5. Add the email address from which the forwarded emails are coming to your contacts to avoid future emails being marked as spam.
Email Support

Frequently Asked Questions (FAQs)

One possible reason for not receiving emails on Xfinity could be an incorrect email address. In order to confirm the contact details, go to the Xfinity Mobile account and tap on the Service Settings tab > Edit Contact Information option.

If you are experiencing email issues with Xfinity, you can contact their Customer Security Assurance team at 888-565-4329. If the issue is related to rate-limiting, you can try shortening your server's delivery retry interval to resolve the issue.

To resolve an email connection error, first check the internet connection. Then, verify the SMTP server details and all login information. Check for any SMTP server connection issues, and try changing the SMTP port. Finally, check the antivirus or firewall settings to ensure they're not blocking the outgoing mail server.

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