Having trouble with your Xfinity Mail

  • 1
  • 2
  • 3
  • 4

Q1: Let us know, since how long have you been facing this error/issue:

IMAP & POP Related Issues

Xfinity IMAP and POP-related issues can cause problems with accessing email accounts, sending and receiving emails, and syncing email data across devices. These issues can be caused by incorrect server settings, outdated software, and other technical issues. Troubleshooting steps include checking settings, updating software, and contacting support.


  • Incorrect email server settings
  • Wrong username or password
  • Firewall or antivirus software blocking email access
  • Email client settings not configured properly
  • Email server downtime or maintenance
  • Incompatible or outdated email client

Solution 1: Check the Xfinity account's correct IMAP/POP settings

  1. Firstly, open your email client program and go to the account settings.
  2. Make sure that you have selected the correct account type, IMAP or POP.
  3. Then, type in the correct incoming and outgoing server settings for Xfinity.
  4. After that, input your Xfinity email address and password in the relevant fields.
  5. Now, save the settings and restart your email client to test the connection.
  6. If the issue persists, you can contact Xfinity customer help for further assistance.

Solution 2: Check the email client's settings for the correct configuration

  1. First of all, open your email client and click on the Settings option.
  2. Go to the Accounts section and click on the account that you want to check.
  3. After that, verify that the server settings and ports are correctly set up.
  4. Make sure that the incoming and outgoing mail servers are set to the correct address.
  5. Ensure that the authentication method and security settings are configured properly.
  6. In the end, you have to save the changes and restart the email client.

Solution 3: Make sure your Xfinity account is not experiencing any outages or maintenance issues

  1. To start, visit the Xfinity Service Status Center website.
  2. Check if there are any reported outages or maintenance issues in your area.
  3. If there are no reported issues, try restarting your computer and modem.
  4. Now, check if you are able to access other websites or services.
  5. If the issue persists, contact Xfinity customer support for further assistance.
Email Support

Frequently Asked Questions (FAQs)

It is recommended to use IMAP for Xfinity email, as POP can cause issues when accessing email from multiple devices since it removes the mail from the server and delivers it to your device.

IMAP is recommended for accessing email on multiple devices, while POP3 is preferred if you have a poor internet connection, want to access your emails offline, or have a number of emails but only use one device.

The main difference between POP and IMAP is that POP3 downloads emails from a server to a device and deletes them from the server, whereas IMAP stores emails on a server and synchronizes them across multiple devices.

Latest Blogs

  • Mar 09, 2024
  • By Mathew Jones

How to Fix Xfinity Email Not Syncing on Android/iPhone?

Xfinity is a popular emailing service offered by Comcast. It is a superb emailing service available for both personal an.... Read More
  • Nov 04, 2023
  • By Drake shawn

How to Fix Can't Login to Account Issue in Xfinity?

Xfinity email is one of the popular services that provides numerous solutions to meet the needs of its customers. It is .... Read More
  • May 19, 2023
  • By Mathew Jones

How to Resolve Xfinity Customer's Issues on iPhone/iPad?

Xfinity email offers top-notch services, and users can add various accounts to the same account. Also, these email servi.... Read More

55 Votes

Rate Us!

4.5/5   55 - votes.
Back to Top