Having trouble with your Xfinity Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Lost/Deleted Emails Recovery

If you have lost or accidentally deleted emails from your Xfinity account, you can recover them by checking your Trash folder or using the Xfinity Connect mobile app. You can also try using the Xfinity Connect web interface or contacting Xfinity support for further assistance in recovering your lost or deleted emails.


  • Accidental deletion of emails
  • Account hacking or unauthorized access
  • Problems with the Xfinity server
  • Technical issues with your device or email client
  • Automatic deletion due to retention policy
  • Storage space exceeded or mailbox full
  • Emails have been marked as spam or inadvertently moved to a different folder.

Solution 1: Check Trash/Spam folders and move recovered messages to Inbox

  1. As your initial step, log in to your Xfinity email account.
  2. Look for the Trash or Spam folder on the left-hand side of the screen.
  3. After that, tap on the folder to view the messages in it.
  4. Next, check if the lost/deleted messages are in the folder.
  5. Now, select the messages that you want to move back to the Inbox.
  6. Press the Move button and then select Inbox to move the messages back to your Inbox.
  7. Or, you can drag and drop the messages from the folder into the Inbox.

Solution 2: Search for missing emails by entering specific keywords or phrases

  1. Go to the Xfinity email website and log in to your account.
  2. Next, tap on the Search bar located at the top of the Inbox.
  3. Type in specific keywords or phrases related to the missing email in the search box.
  4. Then, hit the Enter key or click the magnifying glass to start the search.
  5. Now, check the search results and locate the missing email from the list.
  6. Once found, open the email, and move it to the Inbox or another folder if necessary.
  7. This method can help you locate missing emails that may have been accidentally deleted or misplaced.

Solution 3: Check email filters/rules to avoid automatic deletion/sorting of emails

  1. To begin, log in to your Xfinity email account.
  2. Then, tap on the Preferences option from the top menu bar.
  3. After that, select Email and then Filter Rules.
  4. Review the list of existing rules to see if any are set to delete or sort your emails automatically.
  5. If you find any such rule, select it and then click on the Delete button to remove it.
  6. Create new rules if you want to sort emails into specific folders, but make sure that they do not delete any emails.
  7. Save any changes made and check your Inbox for any recovered emails.

Solution 4: Restore the missing emails from a previous backup, if available

  1. First, sign in to your Xfinity email account using your Xfinity ID and Password.
  2. Click right on the Trash folder or tap the three lines icon next to the trash folder.
  3. From the drop-down menu, select the Recover Deleted Items option.
  4. Choose the messages you want to restore and tap on Move Selected Items.
  5. Lastly, select the destination folder and press the OK or Move button.
Email Support

Frequently Asked Questions (FAQs)

The time it takes to recover deleted emails may vary depending on the email provider. For personal Gmail accounts, deleted messages are kept in the Trash folder for 30 days before being permanently deleted.

To recover deleted Xfinity messages, do the following:
  1. Go to the Trash folder and select the messages you want to restore. 
  2. Next, click on Move and choose the appropriate destination folder. 
  3. If the messages are not in the Trash folder, check the Spam folder or search for them using specific keywords or phrases. 
  4. You can also contact Xfinity support for further assistance.

Unfortunately, it is not possible to recover permanently deleted chats. Once the chat messages are permanently deleted, they are removed from the server and cannot be recovered. It is recommended to regularly back up important chat messages to avoid data loss.

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