Having trouble with your Xfinity Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Unable to Send or Receive Email

If you are unable to send or receive an email, it could be due to several reasons, including network or connectivity issues, exceeded storage limits, incorrect email settings, or blocked or filtered emails. To resolve the issue, you may need to check your email settings, clear cache and cookies, and disable browser extensions or add-ons.


  • Full storage limit of the Xfinity email account
  • Incorrect email configuration settings
  • Email forwarding settings
  • Email filtering rules
  • Network connection issues
  • Antivirus or firewall settings
  • Spam filtering settings

Solution 1: Check for any server issues or service outages on the Xfinity website

  1. Open a web browser and go to the Xfinity website.
  2. Look for a tab or link labeled Service Outages or Status Center.
  3. Check for any alerts or messages regarding email service issues or outages.
  4. If there is an issue or outage, wait for Xfinity to resolve the problem.
  5. If there are no alerts or messages, proceed to the next step to troubleshoot the issue.

Solution 2: Check the internet connection for email receipt

  1. Check if your device is connected to the internet by opening a website or app.
  2. If using Wi-Fi, restart your router and modem.
  3. If using cellular data, restart your device or inspect network settings.
  4. Ensure your device is not in Airplane mode.
  5. If the issue persists, contact your internet service provider for assistance.

Solution 3: Check your spam folder for misclassified emails

To check for any incoming emails that may have been marked as spam, you should open your Xfinity email account, navigate to the spam folder, and look for any emails that are mistakenly identified as spam. If you find any such emails, mark them as "not spam" to ensure that they go to your inbox in the future.

Solution 4: Check the blocked address list to ensure the sender's email address is not blocked

  1. First, go to the Xfinity email website and log in to your account.
  2. Then, click on the gear icon located at the top right corner of the screen.
  3. After that, select Settings from the drop-down menu.
  4. Now, click on the Email tab and then select Blocked Addresses.
  5. Review the list of blocked email addresses and check if the sender's email address is present.
  6. If the sender's email address is present, select the address and click on the Remove button to unblock it.
  7. Once you've removed the email address from the blocked list, ask the sender to resend the email to you.

Solution 5: Make sure that the IMAP server settings are correctly configured

  1. First, log in to your Xfinity email account.
  2. After that, click on the Settings option. 
  3. In the next step, click on the Accounts tab.
  4. After that, select the email account that is causing issues. 
  5. Verify that the incoming and outgoing mail server settings are correct.
  6. Ensure that the port numbers and security settings match the recommended settings. 
  7. Finally, save the changes and restart your email to see if the issue is resolved.
Email Support

Frequently Asked Questions (FAQs)

The app for Comcast email was discontinued in 2021, so it is no longer available to download. However, you can still access Comcast email on your mobile device through the Xfinity Connect web portal or email clients like Mailbird.

To get Xfinity emails on your phone, open the Email app, select Other to add an email account, enter your email and password, and sign in with your Xfinity password. Verify your sign-in and wait for your emails to load.

If you cannot find emails in your inbox, they may have been deleted, archived, or marked as spam. In order to search for all emails, including those not in your inbox, open Gmail on your device, click on the All Mail drop-down menu, and select Mail & Spam & Trash.

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