Having trouble with your Xfinity Mail

When your Xfinity account cannot send or receive emails, many reasons can be behind it. For instance, when your email settings and configuration are incorrect, email filters are faulty, or your internet connection is poor. Moreover, it could be due to some third-party antivirus or firewall program. So, if you find this issue in your account, you must take some necessary steps to eliminate the problem and access your email account once again. 

Causes of Being Unable to Send or Receive Emails in Xfinity 

When you can’t send or receive emails in your email account, there are many reasons for that. Check out the main causes here. 

• When your Xfinity email storage is full

• When your email settings are incorrect 

• Sometimes, it could be an issue with the email forwarding settings. 

• Maybe the email filters are faulty. 

• Issues with your internet connection 

• Any third-party antivirus software or firewall program 

Solution 1: Check Any Server Issues or Service Outages on Your Xfinity Website

If the issue is on your server, it may affect your email functionality. Therefore, it’s necessary to check it once. 

1. First of all, navigate to your Xfinity website on your internet browser. 

2. Then, check a link labeled Service Outages or Status Center. 

3. Now, look for any notifications or messages related to email service issues and outages. 

4. After that, if you find no issues, let Xfinity fix your problem. 

5. If you don’t see any notifications or messages, continue with the next steps to fix the issue. 

Solution 2: Verify Your Internet Connection for the Email Recipient

As your internet connection may cause an issue with your email account, you should check it once. 

1. First, you must ensure that your PC has a secure internet connection. 

2. Then, restart your router and modem using the Wi-Fi. 

3. Now, you have to restart your device and check the network settings to see if you’re using mobile data. 

4. After that, check if your device is not in Airplane mode.

5. If you are still experiencing issues, you should contact your internet service provider for guidance. 

Solution 3: Verify Your Spam Folder for Misclassified Emails

Sometimes, emails you send or receive are stored in the Spam folder. Hence, you must check your Spam folder once. To check this, you must go to your Spam folder and check for emails that are redirected to the Spam folder mistakenly. When you find any emails in your Spam folder, you must mark them as “not spam” to confirm that they will enter your inbox the next time. 

Solution 4: Look For the Blocked Address List to Confirm That the Sender’s Email Address Is Not Blocked

Sometimes, your email does not work when you have blocked your sender’s email address. In this case, you must check for the blocked email addresses. 

1. In the first step, visit your Xfinity email website and sign in to your email profile. 

2. Then, tap on the gear icon present at the top-right corner of your screen. 

3. Now, hit the Settings option from the drop-down menu. 

4. After that, hit the Email option and choose the Blocked Addresses option. 

5. Next, check the blocked list of email addresses and see if your sender’s address is on it. 

6. If you see your sender’s email address in the list, choose that address and hit the Remove button to take it out of the blocked list. 

7. When you finally remove an email address from your blocked list, you should ask the sender to resend it to you.