Having trouble with your Yahoo! Mail Mail

Yahoo! Mail may show a “can’t log in to account” issue for many reasons, including incorrect login details, glitches in the internet browser, hacked accounts, and some server problems. Sometimes, it can be a result of suspicious activity on your account. 

However, you can fix this error in some easy and quick ways, like confirming your email address and password, resetting the password, using a different internet browser, and clearing the cache and cookies. Apart from these troubleshooting methods, you can also try updating your internet browser and checking your account for hacking. You’ll find some solutions here to help you recover your Yahoo email account.

Causes of Unable Login to Yahoo Account

Before you troubleshoot the problem of not being able to log in to your Yahoo account, you must know what caused it the first time. Here are some common causes. 

• Using incorrect username and password. 

• Any suspicious activity is running on your account. 

• The browser is dysfunctional and can’t reach Yahoo servers. 

• The Yahoo mail server has a downtime error. 

• In the worst case, your Yahoo account may be hacked. 

Solution 1: Verify Yahoo Account Status and Login Credentials

Since you can’t log in to your Yahoo account, the problem may be caused by wrong email details. You should check the login info and status of your account.

1. On your Yahoo login page, enter your email address. 

2. Then, click on the Next button. 

3. After that, fill in the password and hit the Sign In button. 

4. Now, click on the “Forgot Password” option.

5. Unlock your password if it gets locked for some reason. 

6. If you can’t sign in, you should contact Yahoo customer support. 

Solution 2: Reset Yahoo Mail Password

If you forget your Yahoo email password, you can reset it and sign in again to your account. Here are the steps involved in resetting your email password. 

1. First of all, head to the Yahoo Sign-in Helper page. 

2. Then, type your email address and hit Continue. 

3. After that, fill out the verification code sent to your mobile phone or email. 

4. Next, go with the common steps to create a new password. 

5. Finally, you need to sign in to your Yahoo account using the new password. 

Solution 3: Enable Two-Step Verification

When you see the can’t log in to your Yahoo account error, you should enable two-step verification and try signing in using a different browser or device. 

1. In the first step, log in to your Yahoo Mail account. 

2. Then, click on the profile picture/initials in the top right corner. 

3. After that, choose Account Info from the drop-down menu. 

4. Now, tap on Account Security in the left-side menu. 

5. Next, enable the Two-step verification. 

6. Go with the on-screen steps to input your phone number. 

7. Also, choose whether you want to get a text message or a phone call for a verification code. 

8. Afterward, provide the code you got and click on the Verify option. 

9. Now, the two-step verification is enabled for the Yahoo account. 

10. You should input a code every time you try signing in to your account on a device device or browser. 

Solution 4: Clear the Browser’s Cache & Cookies, Update the Browser to the Latest Version

By eliminating the unwanted cache and cookies files and updating your browser to the recommended version, you can fix the problem of being unable to log in to your Yahoo account in a few steps. 

1. In the first step, launch your browser and tap on the three dots in the top right corner. 

2. Then, click on the Settings option from the drop-down menu. 

3. After that, locate the Privacy and Security option and click on it. 

4. Now, hit Clear browsing data and choose Cookies and other site data and all the trash files and images. 

5. Next, choose a time range for which you want to keep all the cached data cleared. 

6. In order to update your browser, head to the Settings menu and tap on the About option. 

7. Also, your browser will allow you to check for updates and ask you to install updates.

8. After installing updates, you need to restart your browser and try to log in to your Yahoo Mail account. 

Solution 5: Verify Yahoo Mail Server Status and Configuration

In most cases, when users are unable to log in to their Yahoo account, they deal with server issues. Hence, it’s a good idea to check the server status and configuration to eradicate the problem. 

1. First of all, check the Yahoo Mail’s status via the Yahoo Mail Status page. 

2. Then, check if there is any unknown error or if your account is affected by outages in your region. 

3. Next, check the server settings under your email program or the app to make sure they are correct. 

4. Now, if you continue to face the error, you can contact Yahoo support. They will help you fix your problems with Mail Servers. 

Solution 6: Check for Hacking or Unauthorized Access to the Account

You might be unable to log in to your Yahoo Mail account if it is hacked or if you are dealing with suspicious activity. Therefore, you need to ensure that your account is hacked or not. 

1. To begin, log in to your account and head to the Accounts info page. 

2. Then, investigate the Recent Activity section to check if there is any suspicious activity or logins. 

3. If you find any suspicious activity, you must change your password immediately. 

4. After that, add extra protection by enabling two-step verification security for your account. 

5. Next, check your account settings and ensure that your account isn’t linked to any suspicious email address or phone number. 

6. Also, start a malware scan on your computer to ensure that there is no suspicious software. 

7. As a last option, you can contact Yahoo customer support to check for any type of account hacking.