Having trouble with your Yahoo! Mail Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Can't Login to Account

The "Can't Login to Account" issue can be caused due to various reasons such as incorrect login credentials, browser issues, suspicious activity, account being hacked, or Yahoo server issues. It can be resolved by checking login credentials, checking the internet connection, trying another browser, and resetting the password.


  • Forgotten username or password
  • Account disabled due to suspicious activity
  • The inability of browser or application to reach Yahoo servers
  • Yahoo mail servers down or not working
  • Yahoo account hacked

Solution 1: Verify Yahoo account status and login credentials

  1. First, go to the Yahoo login page and enter your email address.
  2. After that, tap on the Next button.
  3. Type in your password and press the Sign In button.
  4. If you can't sign in, hit the Forgot Password link to reset your password.
  5. If your account has been locked, follow the prompts to unlock it.
  6. If you are still unable to sign in, contact Yahoo customer support for further help.

Solution 2: Reset Yahoo Mail password

  1. To get started, go to the Yahoo Sign-in Helper page.
  2. Next, enter your Yahoo email address and press Continue.
  3. Input the verification code sent to your recovery email or phone number.
  4. After that, follow the basic steps to create a new password.
  5. Lastly, sign in to your Yahoo Mail account using your new password.

Solution 3: Enable two-step verification

  1. Firstly, sign in to your Yahoo Mail account. 
  2. Then, tap on your profile picture or initials in the top-right corner.
  3. From the drop-down menu, select Account Info.
  4. Next, click on Account Security in the left-hand menu.
  5. After that, toggle on the switch for Two-step verification.
  6. Follow the steps to enter your phone number and select whether you want to receive a text message or phone call for verification codes.
  7. Now, type in the code that you receive and hit the Verify button. 
  8. Once verified your phone number, two-step verification will be enabled for your Yahoo Mail account.
  9. You will need to enter a code each time you sign in on a new device or browser.

Solution 4: Clear the browser's cache and cookies, update the browser to the latest version

  1. Open your browser and click on the three dots or lines in the upper right corner.
  2. After that, select Settings from the drop-down menu.
  3. Then, scroll down to find Privacy and Security and tap on it.
  4. Click on Clear browsing data and select Cookies and other site data and Cached images and files.
  5. Next, select the time range for which you want to clear the data and click Clear data.
  6. To update your browser, go back to the Settings menu and click on About.
  7. The browser will automatically check for updates and will prompt you to install them if they are available.
  8. Now, follow the steps on the screen to install the updates.
  9. Once the updates are installed, restart your browser and try logging in to your Yahoo Mail account again.

Solution 5: Verify Yahoo Mail server status and configuration

  1. Check the status of Yahoo Mail on the Yahoo Mail Status page.
  2. Check if there are any known issues or outages affecting Yahoo Mail in your region.
  3. Verify the server settings in your email program or app to ensure that they are correct.
  4. Contact Yahoo customer support if you continue to experience issues. They can help diagnose and fix any problems with Yahoo Mail servers.

Solution 6: Check for hacking or unauthorized access to the account

  1. First, log in to your Yahoo Mail account and go to the Account Info page.
  2. Check the Recent Activity section to see if there are any suspicious logins or activity.
  3. If you see any unauthorized access or activity, change your password immediately.
  4. Enable two-step verification to add an extra layer of security to your account.
  5. Review your account settings and make sure there are no unfamiliar email addresses or phone numbers associated with your account.
  6. Consider running a malware scan on your computer to make sure it's not infected with any malicious software.
  7. Contact Yahoo customer help if you suspect that your account has been hacked or compromised.
Email Support

Frequently Asked Questions (FAQs)

To recover your Yahoo account, sign in to it within 30 days of closing it. If you are in Australia, New Zealand, Brazil, Hong Kong, Taiwan, or India, longer hold periods apply. Then, verify the recovery details and create a new strong password, or tap the Continue button.

If you haven't logged in to your Yahoo email for 12 months, your account may have been deleted due to inactivity. However, if it hasn't been deleted, you can still access your old Yahoo email after one year of inactivity.

According to Yahoo Mail's policy, they sometimes deactivate inactive accounts. If your account is deactivated, you will lose access to all the elements of your account, such as emails and attachments. So, it's true that Yahoo deletes email accounts that remain inactive for an extended period.

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