Having trouble with your Yahoo! Mail Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Email Account Hacked

If you suspect that your Yahoo email account has been hacked, it's important to take immediate action to secure your account. Change your password, check your account settings for any suspicious activity, and enable two-factor authentication. Also, consider running a virus scan on your computer and avoid clicking on any suspicious links or downloading any suspicious attachments.


  • Weak or reused passwords
  • Phishing scams and social engineering tactics
  • Unsecured Wi-Fi networks
  • Outdated software and security systems
  • Malware and virus infections
  • Third-party app or website vulnerabilities
  • Human error and negligence
  • Lack of two-factor authentication

Solution 1: Change your password and security questions immediately

  1. In the beginning, sign in to your Yahoo email account.
  2. Tap on your profile icon and select the Account info option.
  3. After that, you have to click on Account Security.
  4. In the next step, tap on Change password.
  5. Type in your new password, then confirm it and hit Continue.
  6. Now, you need to click on Security questions.
  7. Choose your new security questions and enter their answers.
  8. After that, press the Continue button.
  9. Verify your recovery email and phone number.
  10. In the end, hit Continue to save your changes.

Solution 2: Enable two-factor authentication for added security

  1. First, log in to your Yahoo account and go to Account Info.
  2. Next, click on Account Security and then Two-step verification.
  3. Press Get Started and follow the steps to set up your mobile number.
  4. Enter the verification code sent to your phone and hit the Verify button. 
  5. Choose your preferred second sign-in verification method, such as using a security key or a Yahoo Account Key.
  6. Follow the prompts to complete the setup and enable two-factor authentication for added security.

Solution 3: Review your account settings and disable any suspicious activity

  1. Log in to your Yahoo account and click on the gear icon in the upper right corner.
  2. After that, select Settings from the dropdown menu.
  3. Then, press Security in the left-hand menu.
  4. Review your recent activity to check for any suspicious logins or changes to your account.
  5. If you see anything suspicious, tap on Recent Activity to view more details and take appropriate action.
  6. Under Account Security, review your settings and ensure that two-step verification is turned on.
  7. Review and update your recovery details, including your phone number and alternate email address.
  8. Now, click on Change password to create a new and strong password.
  9. Finally, log out of all devices that are currently signed in to your Yahoo account.

Solution 4: Scan your computer and devices for malware and viruses

  1. Firstly, install reliable antivirus software on your desktop computer and devices.
  2. Next, run a full system scan using the antivirus software to detect any malicious software.
  3. After that, remove any malware or viruses found during the scan.
  4. Then, update your antivirus software and run regular scans to prevent future infections.
  5. Now, consider using a malware removal tool to eliminate any persistent infections.
  6. Avoid clicking on suspicious links or downloading attachments from unknown sources to reduce the risk of malware infections.
Email Support

Frequently Asked Questions (FAQs)

If you notice signs of a hacked Yahoo account, such as not receiving emails, sending spam, or seeing logins from unexpected locations, immediately change your password and security questions, enable two-factor authentication, review account settings for any suspicious activity, and scan your devices for malware and viruses.

Yes, you can recover your hacked Yahoo email account. Follow these steps:
  1. Update your security program, run a scan, and delete any viruses.
  2. Change your account passwords.
  3. Set up multi-factor authentication.

If your email account is hacked, it is definitely a cause for concern. Hackers can use your email account to gain access to other sensitive online accounts, such as your bank account or social media profiles. Therefore, it's important to take immediate action if you notice any signs of a hacked email account, such as suspicious activity or inability to log in.

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