Having trouble with your Yahoo! Mail Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Reset your Account

Resetting your Yahoo account can help you regain access to your account if you've forgotten your password or suspect that your account has been hacked. Yahoo provides easy-to-follow steps to reset your account, which usually involves verifying your identity using your phone number or email address associated with your account.


  • Forgetting the Yahoo account password
  • Changing phone number and/or alternate email address without updating Yahoo account information
  • Account being hacked or compromised by a third party
  • Deactivation of account due to inactivity for more than 12 months
  • Lack of recovery options such as alternate email or phone number on the Yahoo account

Solution 1: Reset Yahoo password by giving recovery email/phone via Password Helper

  1. First, go to the Yahoo login page and tap on "Trouble signing in?"
  2. Then, input your Yahoo email address and press Continue.
  3. If asked, enter the CAPTCHA code or click "Send me an Account Key" to receive a code via text or email.
  4. Select "Yes, send me an Account Key" and enter the code you received.
  5. Or click "I don't have access to this phone/email" if you can't receive the code.
  6. Type in a recovery email address or phone number that you have access to and hit Continue.
  7. Follow the steps to verify your identity and reset your password.
  8. Once your password has been reset, log in to your account using your new password.

Solution 2: Update your recovery email and phone number to ensure access in case of password forgetfulness or a phone number change

  1. Firstly, sign in to your Yahoo account and tap on your profile picture.
  2. Next, click on Account Info and then Account Security.
  3. Press Phone numbers or Email addresses and select the one you want to update.
  4. Follow the steps to update your details and save the changes.
  5. Make sure to regularly check and update your recovery email and phone number to ensure access to your account if you forget your password or change your phone number.

Solution 3: Use a password manager to store and manage your Yahoo account password and login details

  1. First, choose a password manager and install it on your device.
  2. Create a strong master password that you will remember, but others cannot easily guess.
  3. After that, enter your Yahoo login details into the password manager.
  4. Save the details and make sure the password manager is set up to autofill your login details.
  5. Now, set up two-factor authentication for added security.
  6. Regularly update and change your passwords to maintain security.

Solution 4: Enable two-factor authentication for added security on your Yahoo account to prevent unauthorized access

  1. First, sign in to your account and go to the Account Security page.
  2. After that, turn on two-factor authentication (2FA).
  3. Then, select your preferred method to receive security codes.
  4. Now, verify your phone number or email address.
  5. Lastly, follow the prompts to complete the setup process.
Email Support

Frequently Asked Questions (FAQs)

If you can't find the option to change your Yahoo account password, it may be because you have the Account Key enabled. In order to set a new password, you will need to disable Account Key first.

If you don't have access to your mobile number, you can contact a Yahoo specialist through the "Email a Yahoo specialist" option, as the chat option may not be available 24/7. Follow the steps on the screen to complete the Yahoo account password recovery.

Your Yahoo email account may be blocked due to several reasons, including your IP address on the Yahoo block list. This can be caused by compromised accounts used to send spam or by emailing mailing lists, forums, newsletters, and blogs in bulk.

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