Having trouble with your Yahoo! Mail Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Email not Working

Yahoo 'email not working'  is a common issue for businesses and individuals who want a custom email address with their domain. However, users may experience issues such as trouble sending or receiving emails, security concerns, or problems with the interface. These can usually be resolved by following Yahoo's troubleshooting steps.


  • Problems with the user's internet connection or device settings
  • Configuration issues with the email client or server
  • Incorrect login credentials or settings
  • Issues with the Yahoo Professional Email service itself.

Solution 1: Check your internet connection and make sure it's stable

  1. First, check if other websites and apps are working properly.
  2. Then, confirm that your computer is connected to a stable internet connection.
  3. After that, restart your computer and try accessing Yahoo Mail again.
  4. Check the network settings and ensure your computer is connected to the correct Wi-Fi.
  5. Try accessing Yahoo Mail from a different device or network to determine if the issue is with the internet or the Yahoo Mail service.

Solution 2: Clear your browser's cache and cookies

  1. First, open your internet browser window and select the Settings menu.
  2. Then, locate the option to clear browsing data or history and click on it.
  3. In the next step, select the option to clear cache and cookies.
  4. Choose the time range to clear the data (e.g., last hour, last day, all time).
  5. Press the Clear Data or Clear browsing history button to complete the process.
  6. Lastly, close and reopen your browser to see if the issue has been fixed.

Solution 3: Check account status and storage availability

  1. First, enter your email and password to the Yahoo login webpage.
  2. If you can't log in, reset your password by tapping "Forgot password?" and following the steps.
  3. Once logged in, check your account status to ensure it is active and in good standing.
  4. Verify that you have enough storage by checking the mailbox usage. If the mailbox is full, consider deleting some emails or purchasing more storage.
  5. If you are still experiencing issues, contact Yahoo customer help.

Solution 3: Check browser and operating system compatibility

  1. Check the supported web browsers and operating systems on Yahoo's website.
  2. Update your web browser and operating system to the latest version.
  3. Disable any browser extensions or add-ons that may be causing compatibility issues.
  4. Try accessing your Yahoo Professional Email on a different web browser or device to see if the issue persists.
Email Support

Frequently Asked Questions (FAQs)

Yes, Yahoo offers the option to set a recovery email. The recovery email is included in the notification of any changes made to your account. You can also receive a recovery code or link on your alternate email if you do not have your mobile device or current number on file.

To resolve the issue of Yahoo not connecting to the email servers, ensure your device is updated to the latest version, as older versions may use outdated settings, causing the error. Contact your mobile manufacturer for help updating your device, then remove and re-add Yahoo Mail.

To manually update the Yahoo email app on your Android device, open Google Play Store, then click on the Menu icon, select My Apps & Games, find the Yahoo app, and hit the Update button. If the app is not in the Update field, it is already up-to-date.

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