Having trouble with your Yahoo! Mail Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Unable to Send or Receive Email

The issue of being unable to send or receive emails on your Yahoo account can be caused by various factors, such as incorrect email settings, network issues, full storage, and security problems. Troubleshooting steps may involve checking email filters and spam folders, verifying email account settings, clearing caches and cookies, and ensuring a stable internet connection.


  • Incorrect account settings
  • Sender's account issues
  • Blocked sender or domain
  • Email filters directing emails to other folders
  • Spam folder marking legitimate emails as spam
  • Insufficient storage space
  • Server interruptions or issues.

Solution 1: Check the Yahoo Mail server status

  1. Go to the Yahoo Mail website or use a search bar to look for "Yahoo Mail status."
  2. After that, you have to tap on the first link that appears.
  3. On the Status webpage, look for any reported issues or outages.
  4. If there is an issue, Yahoo will provide an estimated time for fixing the issue.
  5. If there are no reported issues, the problem might be on your end, so try the other troubleshooting steps to resolve the problem.

Solution 2: Verify that there is enough storage space

  1. First, sign in to your Yahoo account on a desktop computer or laptop.
  2. Look at the bottom left corner of your Yahoo inbox for the Used and Available storage space.
  3. If the Used space is close to or greater than the Available space, you may need to delete some emails to free up space.
  4. To delete emails, select the email(s) you want to delete and hit the Delete button.
  5. You can also try emptying your trash and spam folders to free up additional space.

Solution 3: Check the spam folder for the missing email

  1. As your initial step, log in to your Yahoo Mail account.
  2. Next, look for the Spam folder on the left-hand side menu.
  3. Then, tap on the Spam folder to open it.
  4. After that, check if the missing email is there.
  5. If the email is found, right-click on it and select Not Spam to move it to the inbox.
  6. To avoid such issues in the future, add the sender's email address to your contacts list.

Solution 4: Ensure the reply-to address is correct

  1. To get started, log in to your Yahoo account.
  2. Then, tap on the gear icon in the upper-right corner.
  3. From the drop-down menu, select More Settings.
  4. After that, click on Writing Email in the left-hand menu.
  5. Verify that the Reply-to address field is blank or contains the correct email address.
  6. In the end, save any changes you have made.

Solution 5: Verify if the sender or domain is blocked

  1. In the beginning, log in to your Yahoo account.
  2. Click on the gear icon in the top right corner and select More Settings.
  3. After that, go to the Security and Privacy tab.
  4. Then, scroll down to the Blocked Addresses section.
  5. Check if the sender's email address or domain is listed.
  6. If it is listed, tap on the email address or domain and select Remove to unblock it.
  7. Ask the sender to resend the email to see if it arrives in your inbox.
  8. If the email still doesn't arrive, there may be another issue preventing its delivery, and you may need to try other troubleshooting steps or contact customer support for further assistance.

Solution 6: Check email filters for any misdirection

  1. Firstly, log in to your Yahoo account on a laptop or desktop computer.
  2. Click on the gear icon located in the upper right corner of the screen.
  3. After that, select More Settings from the dropdown menu.
  4. Then, click on Filters, located in the left-hand menu.
  5. Review the list of filters to ensure that none of them is directing your incoming emails away from the Inbox.
  6. If you find a filter that is causing the issue, either modify or delete the filter to ensure that the emails are being directed to the correct location.
  7. After reviewing the filters, check your Inbox to see if the missing email has been redirected to another folder by mistake.
Email Support

Frequently Asked Questions (FAQs)

Emails might not show up in the inbox if they were archived, deleted, or marked as spam. To search for all your emails, including those not in the inbox, open Gmail on your computer, tap the down arrow in the search box, select All Mail from the drop-down menu, and enter details about the missing email. Use search operators to filter the results.

If Gmail is full and cannot receive emails, it could be due to several reasons. Google Drive's lack of storage space can prevent new emails from being received. Also, incorrect inbox settings or an unstable internet connection could be the cause.

If your Yahoo Mail account is not working on mobile, one solution is to uninstall and reinstall the Yahoo Mail app. This can fix receiving issues. To do so, uninstall the app and then reinstall the latest version of the app on your Android or iOS device.

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