Having trouble with your AOL Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Can't Login to Account

If you're having trouble logging into your AOL email account, don't panic. First, try to identify the issue. It could be a password problem, an account lock, or a looping login issue. Use the Sign-in Helper to locate your username and reset your password. Check your autofill settings, use another web browser, or contact AOL support if required. If you're unable to access your email account due to incorrect or inaccessible recovery info, consider creating a new account with updated recovery information.


  • Forgot username or password
  • Invalid password or username
  • Account locked
  • Two-step verification issues
  • Browser issues or settings
  • Someone changed the password without authorization
  • Incorrect recovery info or inaccessible recovery options

Solution 1: Reset your password using the Sign-in Helper tool

  1. First, go to the AOL login webpage and click "Forgot password?."
  2. After that, input your AOL username or email address and hit the Next button. 
  3. Then, complete the captcha security challenge to verify that you're not a robot.
  4. Next, you have to choose to receive a verification code via SMS or email.
  5. Now, type in the verification code you receive and press the Verify button. 
  6. After that, follow the on-screen prompts to create a new password.
  7. In the end, login to your AOL email account with your new password.

Solution 2: Check your browser's autofill settings to ensure the correct password is being entered

  1. Open the web browser that you typically use to access your AOL email account.
  2. Then, navigate to the AOL login page and click the password section.
  3. If your browser remembers passwords, you may see a list of saved passwords.
  4. Check to make sure that the correct password is being autofilled.
  5. If the incorrect password is being autofilled, press the X key next to the saved password to delete it.
  6. Lastly, manually enter the correct password and attempt to sign in to your AOL email account again.

Solution 3: Try logging in from a different web browser or device

  1. First of all, open a different web browser or device.
  2. After that, you have to go to the AOL login webpage.
  3. In the next step, type in your username and password.
  4. If you are able to log in successfully, the problem may be with your original browser or device.
  5. Now, clear your original browser's cache and cookies, and then try logging in again.
  6. If you are still unable to log in, you can contact the AOL support service for further help.

Solution 4: Enable two-factor authentication for added security

  1. As your initial step, sign in to your AOL email account. 
  2. Then, go to the Account Security tab in your account settings.
  3. After that, you need to tap on the Two-step verification option.
  4. Follow the on-screen prompts to set up your preferred two-factor authentication method, such as using a mobile phone number or an authentication app.
  5. From the next screen, verify your contact details and save your settings.
  6. The next time you sign in, you'll be asked to enter a verification code in addition to your password.
Email Support

Frequently Asked Questions (FAQs)

To log in to an AOL account, do the following:
  1. First, go to the AOL official website.
  2. Then, press the "Login/Join" button.
  3. Next, type in your email address and password.
  4. After that, you have to hit the Sign In button.

In order to resolve an AOL login issue, you can reset your password using the Sign-in Helper tool, check your browser's autofill settings, try to log in from a different browser or device, and enable 2AF for added security.

There could be several reasons why you can't log into your AOL email account, such as entering wrong login credentials, issues with your browser's autofill settings, account locks, 2AF, or other account access errors.

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