Having trouble with your AOL Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Email Account Hacked

When your AOL email account is hacked, it can lead to various problems, including unauthorized access to your private data and sending spam emails to your contacts. It is important to address this issue to protect your account and data. Taking immediate action, such as changing passwords, enabling two-factor authentication, and contacting AOL support service, can help recover your email account and prevent further unauthorized access.


  • Weak or easily guessable passwords
  • Phishing attacks, where users unknowingly provide their login details to malicious websites or emails
  • Malware or keyloggers installed on the user's device are capturing login details 
  • Using the same password for multiple accounts makes it easier for hackers to gain access
  • Exploiting security vulnerabilities in the email service or user's device

Solution 1: Change your password immediately and make it strong and unique

  1. To start, sign in to your AOL email account using your current credentials.
  2. Then, navigate to the account security settings.
  3. After that, you have to locate the password change option.
  4. Next, input your current password and then create a new strong, and unique password.
  5. Ensure your new password has a mix of uppercase and lowercase letters, numbers, and characters.
  6. In the end, save the changes to update your AOL email account password.

Solution 2: Enable two-factor authentication for an extra layer of security

  1. First of all, sign in to your AOL email account.
  2. After that, you have to navigate to the account settings.
  3. Then, look for the security or privacy settings section.
  4. Next, locate the two-factor authentication option.
  5. Follow the displayed prompts to enable two-factor authentication.
  6. Choose your preferred method for receiving verification codes, such as text messages or authentication apps.
  7. Now, you need to finish the setup process by verifying your identity.
  8. Once enabled, you will receive a code whenever you sign in to your AOL email account from a new device or location.

Solution 3: Run a full antivirus scan on your device to remove any malware or keyloggers

  1. Ensure you have an updated antivirus program installed on your operating system.
  2. Then, open the program and navigate to the scanning options.
  3. After that, select the option for a full system scan or a deep scan.
  4. Initiate the scan and allow the program to examine all files and folders on your system.
  5. If any malware or keyloggers are detected, follow the steps provided by the program to remove them.
  6. Once the scan is done, restart your system to ensure any digital threats are completely removed.

Solution 4: Review your account settings and ensure there are no unauthorized changes

  1. To get started, sign in to your AOL email account using your login credentials.
  2. After that, navigate to the account settings or preferences section.
  3. Next, review each setting carefully, such as email filters, forwarding rules, and contact details.
  4. Then, verify that all settings reflect your preferences and that there are no unfamiliar changes.
  5. Now, make any necessary adjustments to restore your desired settings.
  6. If you notice any suspicious or unauthorized changes, immediately update your password and enable additional security measures like two-factor authentication.
  7. Lastly, regularly monitor your email account settings for any future unauthorized modifications.
Email Support

Frequently Asked Questions (FAQs)

AOL accounts can be hacked due to various reasons, such as weak passwords, phishing attacks, malware infections, or security vulnerabilities. It is important to ensure strong security practices, including using unique and complex passwords, enabling two-factor authentication, and being cautious of suspicious emails or links.

To secure your AOL account, follow these steps:
  1. Use a strong and unique password.
  2. Enable two-factor authentication for added security.
  3. Be cautious of phishing emails, and avoid tapping on suspicious websites or links.
  4. Keep your operating system and antivirus program updated.
  5. Regularly review your account settings and monitor for any unauthorized activity.

You can know if your account has been hacked if you see any of the following signs:
  • Unauthorized access to your account.
  • Suspicious activity, such as emails sent without your knowledge.
  • Changes in account settings or missing emails.
  • Notifications of failed login attempts.
  • Unusual behavior from contacts, indicating their accounts may have been compromised.

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