Having trouble with your AOL Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Email not Working

Professional Email Issues in AOL may include problems related to accessing, sending, or receiving emails, wrong settings, login issues, spam or phishing emails, and other technical glitches. These problems can be fixed by troubleshooting, checking settings, updating or reinstalling the email client, contacting customer support service, or seeking help from online resources.


  • Incorrect login credentials
  • Email client software issues
  • Server or network issues
  • Email account security settings
  • Storage or memory issues
  • The email attachments size limit reached
  • Account suspension or termination
  • Email spam or filters issues

Solution 1: Check if your AOL account is up to date and not expired

  1. To start, go to the AOL official website and sign in to your email account.
  2. Then, check the account status section on your account information page to see if it is up to date.
  3. If the account status is not up to date, update the payment method or renew the subscription plan to ensure that the account is active and not expired.
  4. After updating or renewing, try accessing your AOL professional email to see if the problem is solved.

Solution 2: Verify if your internet connection is stable and properly configured

  1. Check if your modem and Wi-Fi are on and properly connected to your desktop computer or smartphone.
  2. Make sure you have a stable internet connection by trying to access other websites or online platform services.
  3. If your internet connection is not stable, try resetting your modem or Wi-Fi by unplugging it for 30 seconds and then plugging it back in.
  4. Ensure that your desktop computer or smartphone is connected to the correct wireless network and has a strong signal strength.
  5. If you are using a smartphone, switch between Wi-Fi and cellular data to see if the problem continues.
  6. If you are using public Wi-Fi, try connecting to a different network or contact the network administrator to check if there are any issues or restrictions.

Solution 3: Make sure that the recipient's email address is correct and not blocked

  1. Firstly, double-check the email address of the recipient to ensure that it's spelled correctly and completely.
  2. After that, check if the recipient's email address is not blocked or marked as spam. 
  3. Go to your AOL email account settings and then navigate to the spam settings to check if the recipient's email is blocked or marked as spam.
  4. Next, remove the recipient's email address from the blocked list if it's mistakenly added to it.
  5. Now, add the recipient's email address to your AOL address book to ensure it's not considered as spam in the future.
  6. Then, contact the recipient through other means to confirm if their email address is valid and working.
  7. Lastly, try sending an email to a different email address to check if the issue is with AOL or the recipient's email address.

Solution 4: Clear your browser's cache and cookies, or try using a different browser

  1. First of all, open your browser and go to the Settings menu.
  2. Next, find the option to clear your cache and cookies and select it.
  3. Then, select the time range for which you want to clear the cache and cookies.
  4. After that, confirm the action and wait for the procedure to complete.
  5. Now, try accessing your AOL account again and check if the issue is solved.
  6. If the problem continues, you can try using a different web browser to access your AOL email account. 
    • Download and install a different web browser, such as Chrome, Mozilla Firefox, or Microsoft Edge, and then try accessing your email account using the new web browser.

Solution 5: Disable any ad-blockers or antivirus/firewall software temporarily

  1. Locate the antivirus/firewall or ad-blocker software icon in the system tray of your operating system.
  2. Next, right-click on the icon and select Disable or Turn off from the context menu.
  3. Or, open the software program and navigate to the settings or options menu and disable the program temporarily.
  4. Now, try sending or receiving emails on your AOL account to check if the issue is fixed.
  5. If the issue continues, enable the software program again and try other solutions or contact the AOL customer support team.
Email Support

Frequently Asked Questions (FAQs)

If your AOL account is not working, there could be various reasons behind it. It could be due to issues with your internet connection, server errors, outdated software, incorrect login credentials, or account-related problems. To solve the issue, you need to identify the root cause and take appropriate measures accordingly.

There could be various reasons for having professional email issues with AOL, such as incorrect server settings, outdated browser, expired AOL email account, issues with the recipient's email address, browser cache or cookie issues, ad-blockers or antivirus/firewall program, etc.

The following steps can help in solving professional email issues with AOL:
  • Check if your account is up to date and has not expired
  • Verify your internet connection and configuration
  • Confirm the recipient's email address is correct and not blocked
  • Clear your browser's cache and cookies, or use a different browser
  • Disable any ad-blockers or antivirus software temporarily

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