Having trouble with your AOL Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Unable to Send or Receive Email

When you encounter the problem of being unable to send or receive an email in AOL, it can be frustrating and disruptive. This issue can be caused by various factors, such as network issues, wrong server settings, or filters sending emails to different folders. By troubleshooting these possible causes and ensuring proper configuration, you can fix the issue and begin receiving emails uninterrupted in your AOL email account.


  • Network connectivity issues
  • Wrong server settings
  • Email filters send messages to different folders
  • Browser cookies blocking email downloads
  • Mail forwarding settings enabled; email is being redirected to another account.

Solution 1: Check the network connectivity and ensure a stable internet connection

  1. First, verify that your desktop computer or mobile device is connected to a reliable Wi-Fi network or has a stable Ethernet connection.
  2. After that, restart your modem/router and wait for it to establish a stable connection.
  3. Now, check other devices connected to the same network to see if they can access the internet.
  4. If using Wi-Fi, you have to move closer to the router to improve signal strength.
  5. Then, disable any VPN or proxy connections that might be interfering with the internet connection.
  6. Contact your internet service provider if you continue to experience network connectivity issues.

Solution 2: Verify and correct server settings for the AOL account

  1. To begin, open your email client or app and access the account settings.
  2. After that, you have to locate the server settings section.
  3. Then, check the incoming and outgoing server addresses.
  4. For AOL, the incoming server should be imap.aol.com (IMAP) or pop.aol.com (POP), and the outgoing server should be smtp.aol.com.
  5. Now, ensure that the port numbers are set correctly: 993 for IMAP, 995 for POP, and 465 for SMTP.
  6. In the next step, enable SSL encryption for secure communication.
  7. If any settings are incorrect, make the necessary corrections and save the changes.

Solution 3: Review and adjust email filters to ensure proper message delivery

  1. As your initial step, log in to your AOL email account and access the email settings.
  2. After that, you have to look for the email filters or rules section.
  3. Now, review the existing filters and check if they might be diverting or blocking incoming messages.
  4. Then, adjust the filter rules to ensure that desired emails are delivered to your inbox.
  5. In the next step, you need to save the changes to update the filter settings.
  6. Lastly, regularly check the filter settings to ensure they align with your preferences and needs.

Solution 4: Clear browser cookies or try accessing AOL Mail in a different browser

  1. First of all, open your current browser's settings or preferences.
  2. After that, locate the option to clear browsing data or cookies.
  3. Next, select the appropriate time range and check the box for cookies or site data.
  4. Then, you need to clear the cookies and restart the browser.
  5. Or, open a different web browser window on your operating system.
  6. Finally, navigate to AOL Mail to access your account and check if the problem persists.

Solution 5: Disable mail forwarding if not needed

  1. In the beginning, sign in to your AOL email account.
  2. After that, you need to go to the Settings or Options menu bar.
  3. Next, look for the Forwarding or Mail Forwarding section.
  4. Then, disable the option for mail forwarding.
  5. Now, save the changes to apply the settings.
  6. Lastly, verify if you can receive emails directly in your AOL inbox without forwarding them to another account.

Solution 6: Reset or update the browser to resolve any compatibility issues

  1. As your initial step, open the browser settings.
  2. Then, look for the Reset or Restore option.
  3. Now, choose to reset the browser settings to default.
  4. After that, you have to restart the browser on your device.
  5. If resetting doesn't solve the issue, check for browser updates.
  6. In the end, install the latest updates and then restart the browser.
Email Support

Frequently Asked Questions (FAQs)

When emails aren't being received in your AOL account, it's usually because they're in the wrong folder, you have a misconfiguration in your third-party mail client, or your account has been deactivated due to inactivity. The first step to take when experiencing missing mail is to check other folders in your account.

There are several reasons why you may no longer receive email on a mobile device. Some common causes include incorrect email settings, poor Internet connection, a full inbox, or email syncing problems. Checking and adjusting email settings, ensuring a stable Internet connection, and clearing out the inbox may help resolve the issue.

To fix problems with your AOL account, you can try several troubleshooting steps. First of all, check your internet connection and make sure it is stable. Clear your browser cache and cookies, update or reset your browser, and disable any conflicting extensions. You can access AOL from a different browser or device.

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