Having trouble with your iCloud Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Unable to Send or Receive Email

The "Unable to send or receive email" issue in iCloud can be caused by various factors, like email forwarding settings, internet connection, mail rules, or push notifications. To fix the issue, you must check these settings and perform some basic troubleshooting steps, such as checking internet connectivity, enabling push notifications, and restarting their operating systems. If the problem continues, you can contact Apple Support for help.


  • Email forwarding is turned on.
  • Poor internet connection
  • Mail rules for deleting emails
  • A junk folder mistakenly marks emails as junk
  • Mail is not turned on in iCloud settings
  • Push notifications are turned off or not working
  • Device settings issues
  • Full storage space
  • Account blocked

Solution 1: Verify that you turned on Mail in Settings on your iPhone, iPad, or iPod touch

  1. First of all, open the Settings tab on your device.
  2. Then, scroll down and tap on Mail or Passwords & Accounts.
  3. After that, you have to tap on your iCloud account.
  4. Now, ensure the toggle switch next to Mail is turned on and green.
  5. If it was off, turn it on and try checking your email again.

Solution 2: Ensure that new data is pushed to your device automatically

  1. On your iPhone, iPad, or iPod device, go to Settings.
  2. After that, select the Mail option.
  3. Then, you need to click on Accounts.
  4. Next, click on Fetch New Data.
  5. Now, make sure Push is turned on.
  6. If Push is turned off, select it and select Automatically.
  7. Confirm that your iCloud account is listed under Fetch.
  8. If it's not listed, tap on Add Account. 
  9. Follow the on-screen steps to add your iCloud account.
  10. Lastly, exit the settings menu and test to see if you can receive email.

Solution 3: Test Push by sending an email to your account

  1. Open the email application on your iPhone, iPad, or iPod device.
  2. Then, compose a new email and send it to your iCloud email address.
  3. Wait for a few minutes and check if the email arrives automatically in your inbox without any manual refresh.
  4. If the email arrives automatically, then the Push feature is working fine.
  5. If the email doesn't arrive automatically, try troubleshooting the Push feature by checking your internet connection or restarting your device.

Solution 4: Turn off and back on your device

  1. To get started, tap and hold the Sleep/Wake button until the red slider appears.
  2. After that, drag the slider to turn your device off.
  3. After a few seconds, click and hold the Sleep/Wake button again until the Apple logo appears.
  4. In the next step, wait for your device to restart.
  5. Now, check if you can receive emails on your device.

Solution 5: Turn off and then turn on the settings related to Mail on your device

  1. Open the Settings app on your iPhone, iPod, or iPad device.
  2. Next, tap on your name at the top of the screen.
  3. After that, you need to click on iCloud.
  4. Then, toggle the Mail switch to off.
  5. Restart your device by holding the power button and swiping it to power off.
  6. After your device has restarted, go back to the Settings app and toggle the Mail switch back on.
  7. Restart your device again and check if you can send and receive emails in iCloud.
Email Support

Frequently Asked Questions (FAQs)

To fix an iCloud account that is not receiving emails, try the following solutions:
  1. Check your internet connection.
  2. Confirm that you turned on Mail in Settings on your device.
  3. Ensure that new data is pushed to your device automatically.
  4. Test Push by sending an email to your account.
  5. Turn off and back on your operating system.
  6. Turn off and then turn on the settings related to Mail on your device.

There can be various reasons why you are unable to receive emails on your iCloud account, such as wrong account settings, email forwarding settings, or issues with your internet connection. To fix this, you can check the settings, ensure email forwarding is off, verify your internet connection, and check your email rules and junk folder.

To check the iCloud account settings, open the Settings app on your iOS device or System Preferences on your Mac system. Next, select your name or iCloud, and you will be able to view and manage your settings, such as storage, device backups, and app data.

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