Having trouble with your Btinternet Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Can't Login to Account

The "Can't log in to Btinternet account" issue may occur due to incorrect login credentials, server maintenance, or a temporary service outage. Users can try resetting their password, clearing browser cache and cookies, or contacting customer support for assistance.


  • Incorrect login credentials (username or password)
  • Account locked due to security reasons
  • Server maintenance or downtime
  • Temporary service outages or connectivity issues
  • Browser cache and cookies causing login issues
  • Account hacked due to hacking or phishing attacks

Solution 1: Recover your Btinternet account login (usernames or passwords)

  1. Go to the Btinternet login page and click the Forgotten password? link.
  2. Enter your username or email associated with the account and hit Next.
  3. Then, select the recovery method (email or phone).
  4. After that, follow the steps to verify your identity.
  5. Once verified, reset your password or retrieve your username.
  6. If you are still unable to access your account, contact Btinternet customer help for further assistance.

Solution 2: Resolve repeat log-in failures on Btinternet

  1. If you experience repeat log-in failures on your Btinternet email account, it may be due to a mismatch between the saved password and the actual password.
  2. To fix this issue, update the password on all devices that are used to access your email account.
  3. Locate the Settings or Tools section on your device or email program.
  4. Now, look for the option to update your password.
  5. After that, enter the new password and save the changes.
  6. Try logging in again to ensure that the issue has been resolved.

Solution 3: Setting up your Btinternet email account

  1. Start by opening your email program on your device.
  2. After that, select the option to add a new email account.
  3. Select IMAP as the account type and enter your email and username.
  4. For incoming and outgoing mail servers, enter imap.mail.yahoo.com and smtp.mail.yahoo.com, respectively.
  5. Now, input your password and then select SSL for encryption.
  6. Next, tap on the Advanced Settings option.
  7. Then, select SSL for the incoming and outgoing servers.
  8. Enter the port number for incoming and outgoing servers as 993 and 465, respectively.
  9. Save the settings and try to send and receive an email to check if it is working correctly.
  10. If the issue persists, recheck the settings, and contact the BT Email customer help team for further assistance.
Email Support

Frequently Asked Questions (FAQs)

There could be many reasons why you can't log in to your Btinternet account, such as entering incorrect login credentials, security concerns, the account being temporarily locked, or technical issues.

There could be several reasons why you can't get into your Btinternet account, including exceeding the mailbox storage limit, server issues, entering incorrect login details, or account suspension due to suspicious activity.

Here are the basic steps to activate your account:
  1. First, go to the BT official website.
  2. After that, sign up for an account. 
  3. You will need to enter your personal details, set up your email, and create a password. 
  4. Once done, you can log in and start using your account.

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