Having trouble with your Btinternet Mail

Has your BTinternet email account been hacked? If so, you need to take the necessary actions promptly. A hacked BTinternet account can compromise your privacy. However, with proper precautions, you can secure your BTinternet email account from online threats like phishing attacks, malware, viruses, and other suspicious activity. Below are 5 simplified solutions you can try to fix the issue in no time.

Causes of BTinternet Email Account Hacked

There could be many possible causes for your BTinternet email account being hacked. However, the potential causes of having a hacked BT account are as follows: 

• Outdated security software installed 

• Use of weak passwords 

• Opening malicious link

• Downloading files with malicious

Solution 1: Strengthen Your Password 

Before strengthening the password, make sure you have updated the antivirus and anti-malware software. Otherwise, hackers may also access your new password. While creating a new strong password, keep the following points in mind: 

• Create a hard-to-guess password that is easy to remember.

• The length should be at least about 10 characters long. You can use capital letters, lowercase, numbers, and symbols. 

• Avoid adding personal information about yourself or anyone (pets or friends).

• Do not add details like age, city, and others. 

• Passwords that make some sense, such as 2MorRowNot2Day, which sounds like tomorrow, not today, are difficult to guess. 

• Use a password manager, as it can help to keep the password in order and encrypted. 

Solution 2: Change Password and Create a New One

When an BTinternet account is hacked, you must update your password and strengthen it. Here’s how to change the password on BTinternet and create a new one: 

1. Navigate to the BTinternet account and then log into it.

2. After logging in, head to account settings. 

3. Then, you have to select the “Change Password.” 

4. Now, fill up your old password and then make a new one. 

5. Once done, confirm the password and set the changes. 

6. Log out of all your devices.

7. Then, log into your BT account using the new password. 

Solution 3: Use Two-Factor Authentication 

Two-step authentication (2FA) is another way of logging in, where you need to confirm your identity in two steps. It is a more secure option than just using a password. Follow the steps below to activate this 2FA on your BTinternet account: 

1. First, log into “MY BT” using the BTinternet ID and password. 

2. After that, go to the homepage. 

3. Then, select the “Your Details” option. 

4. On the profile page, choose “Set up two-step authentication.” 

5. Next, you will be asked whether you want your passcode sent via email or mobile. Choose your preferred option and then wait for the passcode. 

6. Once you receive the text, enter it to confirm your identity and finish this setup. 

7. Now, you will receive the message in the text and email to complete the two-step authentication. 

Solution 4: Confirm Your Email Settings 

Here, you have to confirm your BTinternet email settings for any suspicious forwarding/filters. To check, follow the steps given below: 

1. Start logging into the BTinternet email account and move to the “Settings” option. 

2. Then, tap on “Filters” or “Rules.”

3. After that, you have to check all present filters and rules.

4. Then, confirm if they are all the same as what you created. 

5. Next, confirm suspicious filtering rules or forwarding that you haven’t done. 

6. Then, clear the suspicious filters or rules without delay. 

7. Finally, change the password to confirm your account is safe. 

Solution 5: Scan Your Device to Remove Cyber Threats

Scanning can help recognize any harmful threats and remove them in time. In order to scan your device, walk through the simple steps given below: 

1. First of all, you have to install and update your antivirus software. 

2. Then, you need to open the antivirus software. 

3. After that, you will need to begin a full system scan. 

4. Afterward, check the results and quarantine or remove them if threats are found. 

5. Keep scanning periodically to confirm the device’s safety from malware or viruses.