Having trouble with your Btinternet Mail

  • 1
  • 2
  • 3
  • 4

Q1: Let us know, since how long have you been facing this error/issue:

Email Account Hacked

If you suspect that your Btinternet email account has been hacked, change your password immediately and enable two-factor authentication. Contact Btinternet customer support to report the incident and take additional steps to secure your other online accounts that may share the same password.


  • Weak or easy-to-guess passwords.
  • Phishing attacks or other forms of social engineering.
  • Malware or viruses on the user's computer.
  • Using unsecured Wi-Fi networks.
  • Reusing passwords across multiple accounts.
  • Lack of two-factor authentication. 

Solution 1: Change your password and make it strong with letters, numbers, and symbols

  1. First of all, log in to your Btinternet account.
  2. Next, go to the account settings or security settings section.
  3. After that, select the Change Password option.
  4. Then, enter your old password and the new password.
  5. Make sure your new password contains letters, numbers, and symbols.
  6. Avoid using personal information or common words.
  7. Now, confirm the new password and save the changes.
  8. Lastly, log out of all devices and log in again with the new password.

Solution 2: Add two-factor authentication (2FA) for extra account security

  1. First, log in to your BT account and go to the Security section.
  2. Select Two-factor authentication and choose the method you prefer, such as SMS or an authenticator app.
  3. Follow the prompts to set up your 2FA method and verify your device.
  4. Once set up, you'll be asked to enter the 2FA code each time you log in to your account from an untrusted device.

Solution 3: Scan your device for malware or viruses and remove any threats

  1. Firstly, install and update an antivirus software program.
  2. Then, launch the antivirus program and run a full system scan.
  3. Once the scan is complete, review the results and quarantine or delete any threats found.
  4. Repeat the scan periodically to ensure your device remains free of malware or viruses.

Solution 4: Check email settings for suspicious forwarding/filters

  1. In the beginning, log in to your Btinternet email account
  2. Then, go to the Settings tab and click on Filters or Rules. 
  3. Review all existing filters and rules and ensure they are all ones that you created.
  4. Now look for any suspicious forwarding or filtering rules that you did not create.
  5. After that, delete any suspicious rules or filters immediately. 
  6. Lastly, change your password to ensure your account is secure.
Email Support

Frequently Asked Questions (FAQs)

If your Btinternet account has been hacked, you should immediately log in to your account at www.bt.com/login email and change your password. Follow the safety advice offered and provide more security details if required. Ensure that your password is strong and unique.

The chances of recovering a hacked Btinternet account depend on various factors, such as the extent of the damage, how long ago it was hacked, and how quickly you take action. You can increase your chances by running a security scan on your device to remove any malware or suspicious software. After that, you can follow the standard recovery process suggested by BT, such as changing your password, enabling 2FA, and reviewing your email settings.

Yes, you should be worried if your BT email account has been hacked because it can put you and your contacts at risk for identity theft and fraud. Taking quick action, such as changing your password and enabling two-factor authentication, can help minimize the damage.

Latest Blogs

  • Nov 16, 2023
  • By Drake shawn

How to Fix Can't Login to Account Issue in BTinternet?

BTinternet email is one of the most amazing email services liked by businesses. They use it as a reliable and secure pla.... Read More
  • Jul 14, 2023
  • By Mathew Jones

How to Resolve Btinternet Customer's Issues on iPhone/iPad?

As an iPhone or iPad user, you might have faced a few issues while accessing your Btinternet email account. These issues.... Read More
  • Apr 17, 2023
  • By Mathew Jones

How to Fix Top 5 Btinternet Issues/Problems? [Full Guide]

Btinternet is one of the best internet and online service providers. Its services are used by people all across the worl.... Read More

55 Votes

Rate Us!

4.5/5   55 - votes.
Back to Top