Having trouble with your Btinternet Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Multiple Issues in Emails

Multiple issues in Btinternet emails refer to the occurrence of multiple problems while accessing, sending, or receiving emails on a Btinternet account. These issues may include login errors, slow loading times, missing email, or incorrect settings. It is important to troubleshoot and resolve these issues to ensure smooth email communication.


  • Incorrect login details or password
  • Issues with email settings
  • Malware or virus infection on your device
  • Incorrect date and time settings on your device
  • Your email account storage limit exceeded
  • Email server issues
  • Configuration issues with the email client
  • Issues with an internet connection or network settings

Solution 1: Clear the cache and cookies of your web browser

  1. First, open your web browser and select the settings or options menu.
  2. Then, look for the option to clear browsing data or clear cache and cookies.
  3. Now, select the time range you want to clear the data (e.g., last hour, last day, all time).
  4. Next, check the boxes next to cache and cookies or any other data you want to clear.
  5. After that, tap the Clear data or Clear browsing data button.
  6. Wait for the process to complete, and then restart your browser.
  7. Note that the exact steps may vary depending on your web browser.

Solution 2: Disable interfering browser extensions or add-ons for your BT email

  1. Open your web browser and tap the three dots (settings) icon in the top right corner.
  2. After that, select More Tools and then Extensions.
  3. In the Extensions tab, disable all extensions by toggling off their respective switches.
  4. Now, restart your web browser and log in to your BT email account.
  5. Check if the issue has been resolved. If yes, then enable the extensions one by one to find the one causing the issue. If not, move on to the next step.
  6. If you have any add-ons installed, disable them by clicking on the three dots icon in the top right corner, selecting Settings, then Advanced, and Privacy and Security.
  7. Next, click on Site Settings and then Permissions.
  8. Click on Add-ons and disable them by toggling off their respective switches.
  9. Restart your web browser and log in to your BT email account.
  10. Check if the issue has been resolved. If yes, then enable the add-ons one by one to find the one causing the issue. If not, try the next troubleshooting step.

Solution 3: Update your web browser to the latest version

  1. Open your web browser and click on the three dots icon in the top right corner of the window.
  2. From the drop-down menu, select Settings or Options.
  3. In the settings or options menu, look for the About or Help section.
  4. Click on About or Help and check if there is an available update for your browser.
  5. If an update is available, tap Update and follow the prompts to finish the process.
  6. Once the update is done, restart your web browser and check if the issue with your BT email has been resolved.

Solution 4: Disable third-party antivirus/firewall and check if it resolves the issue

  1. First, locate the third-party antivirus or firewall software on your device.
  2. Then, open the software and locate the option to disable it temporarily.
  3. Choose to disable the software for a specific amount of time or until the next restart of your device.
  4. Try accessing your BT email account to see if the issue has been resolved.
  5. If the issue is resolved, then the software may interfere with your email. 
  6. You can either keep the software disabled or try configuring it to allow access to your email.
  7. If the issue persists, you can re-enable the third-party antivirus or firewall software.
Email Support

Frequently Asked Questions (FAQs)

Yes, it is possible to have two BT email addresses on the same device. Users can add multiple email accounts to their devices, including BT email addresses, using the device's email client or a third-party email app.

Btinternet falls under the category of web-based email services that support IMAP/SMTP protocols. Users can access and manage their BT email accounts through various email programs such as Mailspring, Apple Mail, Outlook Express, or Mozilla Thunderbird using these protocols.

There could be several reasons why emails are not coming to your BT emails, such as incorrect login details, email filters or rules, full mailbox storage, email forwarding issues, or email service outages. Users can troubleshoot the issue by checking these factors and contacting customer support if required.

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