• FACING ISSUE WITH YOUR EMAIL ?

Having trouble with your Btinternet Mail


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Q1: Let us know, since how long have you been facing this error/issue:

Multiple Issues in Emails

Your BTinternet email can experience various issues, such as the inability to deliver messages, running out of space in your mailbox, having emails marked as spam, or not being able to attach files. These problems may be due to incorrect settings, network issues, invalid recipient addresses, etc. However, these email-related errors can be resolved easily with effective troubleshooting methods.

 

Causes of Multiple Issues in BTinternet Emails

There are some common causes for these multiple issues in BTinternet emails. Take a look at the causes given below: 

 

  • Wrong login credentials 

  • Misconfigured email settings 

  • Malware and virus attacks on a device 

  • Incorrect date and time setting 

  • Exceeded BT email account storage limit 

  • Email server issues 

  • Internet connection or network settings problem 

  • Configuration issues with email client

 

Solution 1: Clear Browser’s Cache & Cookies 

Removing the cache & cookies of your internet browser can help troubleshoot various problems related to your BTinternet email. Here’s how to clear the cache and cookies: 

 

  1. Navigate to your web browser and select the Settings and Options menu. 

  2. Then, find the options to clear your cache and cookies, as well as your browsing data. 

  3. Next, you can select the time range to clear your data (for instance, last hour, last day, and all time). 

  4. Now, you have to tick the boxes given next to cache and cookies or the data you want to remove. 

  5. Once done, click on the Clear data and Clear browsing data tabs. 

  6. After that, you should wait and let the process complete. 

  7. In the last step, restart your browser. 

 

Important Note: The instructions may change depending on the type of browser you are using. 

 

Solution 2: Update Web Browser 

By updating your browser to the latest version, you can solve issues like bugs and improve the browser’s security. Below are the steps to update your web browser: 

  1. Navigate to a web browser and hit the three-dot icon in the screen’s upper right corner. 

  2. Next, click on Settings or Options from the drop-down menu. 

  3. Afterward, find the About or Help option and click on it. Check if your browser has an update available. 

  4. If you find any update, you have to click on the Update and follow the instructions to complete the process.

  5. When updated, restart the web browser and check if the BT email problem persists. 

 

Solution 3: Disable Third Party Antivirus/Firewall 

Sometimes, firewalls and antivirus can block outgoing emails, causing another issue with BT email. However, turning off this software can prevent this error. Follow the steps below: 

 

  1. Launch the third-party antivirus or firewall software on your computer. 

  2. After that, open the app and find the option to turn it off temporarily. 

  3. Once done, select the option to disable the software for a certain period, or you can set it to the new restart of the device. 

  4. Then, access the BT email account to check if the issue has been fixed. 

  5. After resolving the problem, the software may interfere with your BT email again. 

  6. Also, you can disable the software or configure it to get access to your mail. 

  7. If the issue is still there, re-enable your third-party firewall or antivirus software. 

 

Solution 4: Turn off Browser Extension/Add-Ons

Disabling interfering browser extensions or add-ons for BT email is a must to eliminate BTinternet email problems. Here’s how to disable it: 

 

  1. Go to the browser and click the three dots (Settings) icon. 

  2. After that, click on More Tools and then Extensions. 

  3. You have to disable all enabled extensions from the extensions tab by clicking on their toggle button. 

  4. Next, restart the web browser and re-login to your BT email account. 

  5. Confirm whether your error was resolved. If it is resolved, you have to enable the extensions stepwise to find the reason for this issue. If not, try the next step. 

  6. If add-ons are installed, you need to disable them by selecting the three-dot icon in the upper right corner. 

  7. Then, select Settings and then Advanced. 

  8. In the next step, select Privacy and Security. 

  9. Now, click on the Site Settings > Permissions.  

  10. Select Add-ons and turn them off by clicking on the toggle switches. 

  11. Restart the browser and log in to your BTinternet email account. 

  12. Lastly, check if the error still persists.

Email Support

Frequently Asked Questions (FAQs)

You can have multiple BT email addresses on the same device. Users can have 2 or more email accounts on their devices, including the email address. These multiple accounts can be used using the device’s email client or any other third-party email app.

Yes, if you are not using it, your BT email account will be permanently deleted after 60 days. This will delete all the contents of your mailbox, and you cannot recover them after permanent deletion. However, if you change your mind later and withdraw your decision to reuse the email, you can use it for up to 3 years.

BTinternet is a web-based email service compatible with IMAP/SMTP protocols. With these protocols, you can access and manage your BT email accounts using programs such as Apple Mail, Outlook Express, Mailspring, and Mozilla Thunderbird.

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