Having trouble with your Btinternet Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Reset your Account

The Reset your account issue can occur when users forget their login credentials or their account is compromised. Resetting the account involves a series of steps to regain access and secure the account from harmful digital threats.


  • Entering an incorrect password multiple times can trigger the "reset password" prompt.
  • Security concerns, such as suspicious activity on the account or a data breach, may lead to a password reset request.
  • Password expiration policies may require users to reset their passwords periodically.
  • System or server issues could also cause a password reset prompt to appear.

Solution 1: Reset your BT password via the "Forgotten password?" link on the login page

  1. To get started, go to the Btinternet login page.
  2. After that, click on the "Forgotten password?" link.
  3. Then, type in your BT email address and press the Next button. 
  4. Follow the on-screen steps to verify your identity. This may involve answering security questions or entering a verification code sent to your mobile or alternate email address.
  5. Once your identity is verified, you will be prompted to create a new password.
  6. Now, enter your new password and then confirm it.
  7. Lastly, tap on the Finish button to complete the password reset process.

Solution 2: Check your email for the BT password reset email and follow the steps

  1. First, log in to your Btinternet email account.
  2. Then, check your inbox for any password reset emails from BT.
  3. Now, open the email and follow the instructions provided in the email.
  4. After that, create a new password and then confirm it.
  5. Save the new password and use it to log in to your Btinternet account in the future.

Solution 3: Create a strong and unique password to prevent security breaches

  1. Use a combination of uppercase and lowercase letters, numbers, and symbols to create a strong password.
  2. Avoid using easily guessable information such as your name, birth date, or phone number in your password.
  3. Use a password manager tool to generate and store unique passwords for all your online accounts.
  4. Use two-factor or multi-factor authentication to add an extra layer of security to your account.
  5. Regularly update your password every few months to maintain the security of your account.
Email Support

Frequently Asked Questions (FAQs)

In order to recover your BT account, go to the login webpage and tap on the "Forgotten password?" link. After that, follow the steps to reset your password. You should also check your email account for any password reset emails from BT and follow the steps provided.

To reset your BT account username and password, go to the BT login webpage and click the “Forgotten your login details?” link. Follow the basic steps on the screen to verify your identity and reset your username and password.

The Btinternet account holder can reactivate a deleted email address via MyBT within 60 days. After that period, the mailbox contents will be permanently deleted and cannot be recovered. However, the email address can be reused for up to three years after its deletion.

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