Having trouble with your Btinternet Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Unable to Send or Receive Email

Unable to send or receive email refers to a problem where users are not able to receive email on their Btinternet email account. This problem can be caused by several factors, such as incorrect email settings, a full mailbox, or email forwarding issues. Proper troubleshooting steps can help resolve the issue.


  • Incorrect email account settings.
  • Full storage capacity of the email account.
  • Problems with the sender's email server.
  • Email filters or rules that divert emails to other folders or the trash.
  • Network connectivity issues or weak internet signals.
  • Spam or junk email settings that block legitimate emails.
  • Email account hacking or unauthorized access.

Solution 1: Check the mailbox storage limit

  1. Log in to your BTinternet email account using a web browser.
  2. Look for any warnings or notifications regarding your mailbox storage limit.
  3. If you are close to or have exceeded your mailbox storage limit, delete unwanted or old emails and clear out the trash folder.
  4. Check your mailbox storage limit regularly to avoid future issues.
  5. If you frequently receive large attachments, consider downloading and storing them locally instead of keeping them in your mailbox.

Solution 2: Make sure that your email program settings are correct

  1. First of all, open your email program and go to the settings.
  2. Then, verify that the incoming and outgoing server settings are correct.
  3. Check that the account type is either POP or IMAP, depending on your preference.
  4. Confirm that the Btinternet account username and password are correct.
  5. Ensure that the SSL encryption settings are enabled for incoming and outgoing mail servers.
  6. Save the changes and restart your email program to ensure the new settings take effect.

Solution 3: Check if the sender's email address is not blocked or marked as spam

  1. To get started, log in to your Btinternet email account.
  2. Go to the Settings or Options section of your email program.
  3. Look for the Blocked Addresses or Spam Filters option and click on it.
  4. Check if the sender's email address is listed in the blocked or spam list.
  5. If the sender's email address is listed, remove it from the list.
  6. Save the changes and check if you can receive emails from the sender.
Email Support

Frequently Asked Questions (FAQs)

There are many reasons why you may not be receiving Btinternet email, including incorrect login credentials, a full mailbox, incorrect mail settings, filtering problems, spam or junk filters, and email forwarding problems.

In order to unblock email on your account, add the email address to your Contacts list or Safe Senders list. Alternatively, check your junk or spam folders and mark emails as "not spam" to make sure they don't get into your inbox in the future.

If your BTInternet email address is blocked, you should check whether the email address or domain is on your blocked senders' list and remove it if necessary. You can also check if your email account has been compromised or if the recipient has blocked your address.

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