• FACING ISSUE WITH YOUR EMAIL ?
usa support number +1-857-557-6896 | uk support number +44-161-791-4592

Having trouble with your Btinternet Mail


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Q1: Let us know, since how long have you been facing this error/issue:

Email not Working

Email not working in BTinternet causes trouble for its users. There are many reasons for this issue, such as issues related to the server, incorrect username and password for the account, and your account being deleted or suspended. Apart from this, there are other reasons that are associated with the connection or conflicts between the software. But don't worry about the email issue. Users can troubleshoot it quickly with accurate solutions. In addition, connect with customer service executives and seek quick assistance. 

Causes of BTinternet Email Not Working 

Since knowing the causes helps solve half the issue, you can look at some of them below. Find the one that is causing the email not to work. 

  • Some security software or firewalls are blocking email access. 

  • Incorrect settings for SMTP authentication. 

  • Email clients are not compatible with your device.  

  • The server is down, or it requires maintenance. 

  • There are connectivity issues in the network. 

  • The email server configuration is not done properly. 

  • Your email service account has crossed the storage limit.

  • Incorrect settings in the email program. 

Solution 1: Verify Your Email Program Settings 

Is your BTinternet email not working? Verify settings with these easy-to-follow steps. 

  1. Initiate it by opening the email program on your system. 

  2. Then, jump to Settings or Preferences. 

  3. When you are there, verify that the settings for the incoming and outgoing servers are correct. 

  4. Next, confirm that the username and password for the account are correct.

  5. Following this, check that the server port numbers are correct. 

  6. Make sure to check that you have enabled SSL encryption for incoming and outgoing servers. 

  7. Click on Save to make all changes take place.

Once these steps are complete, move to your email program and restart it. Thus, your email is not working, and the issue has been removed. 

Solution 2: Disable Antivirus or Firewall Temporarily 

At the time your email doesn't work, disable the antivirus or firewall and check email access. To do this, continue with the guidelines. 

  1. On your computer, go to the antivirus or firewall you have installed earlier. 

  2. Now, look for the Settings or Preferences section. 

  3. Find options associated with email or internet access. 

  4. Then, disable email or internet options that are causing troubles. 

  5. Afterward, click on Save and allow the changes to take place in the settings. 

  6. Next, open the BTinternet email program on your system. 

  7. Start to access your email. 

However, if the issue is still present there, then enable antivirus and firewall and make it start working again. After all, it ensures the security of your system. Furthermore, you can reach out to the BTinternet customer service team for help. 

Solution 3: Avoid Sending Errors by Checking SMTP Authentication 

When it comes to BTinternet email, SMTP authentication is essential. Follow these prompts and check SMTP authentication. 

  1. First of all, open the BTinternet email program. 

  2. On your BT account, move to the Settings or Preferences section. 

  3. Find the option to enable SMTP authentication and do it. 

  4. After that, make sure that it is turned on. 

  5. If you have not enabled it, follow these steps. 

  6. Select My Server needs authentication or something similar. 

  7. Save all the changes in settings and then exit from it. 

Once you complete these steps, compose and then send an email. It is to test that your email service is working. If the email is sent without any issues, SMTP authentication is enabled successfully.

 
Email Support

Frequently Asked Questions (FAQs)

BTinternet email account fails to work sometimes and makes users fail to send and receive emails. The issue comes into the picture because of some server issues, software conflicts, input of an incorrect username or password (login credentials), etc. But it is easy to fix. Just try some accurate steps. To troubleshoot it, make proper changes to settings. Or, try to use your email account from a different device or network.

BTinternet Mail allows users to compose and send mail. This mail service is famous as btinternet.com. Users need to use IMAP to access BTinterent email accounts from their devices. The protocol allows users to access their emails with the email program on their desktops. Or the mobile mail app on their mobile phones.

Sometimes, BTinternet account users face multiple issues with their email accounts. To solve them, perform these steps. 

  1. In the beginning, open your search engine. 

  2. Then, move to Settings.

  3. Clear cache and cookie data. 

  4. Select the time at which you want to clear that information.

  5. Check the box next to the option. 

  6. Click on the Clear Data button.

  7. Now, wait till the data clears. 

  8. Lastly, restart your search engine.

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