Having trouble with your Btinternet Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Email not Working

Btinternet not working can cause problems for users, including login issues, email delivery failures, server errors, and more. These issues can be caused by different factors, including incorrect settings, server problems, and internet connectivity issues. Resolving these issues requires troubleshooting steps and may involve contacting customer service for assistance.


  • Incorrect email program settings
  • Network connectivity issues
  • Your email account has exceeded the storage limit
  • Server downtime or maintenance
  • Issues with email server configuration
  • Email client compatibility issues
  • Security software or firewall blocking email access
  • Incorrect SMTP authentication settings

Solution 1: Verify email program settings for accuracy

  1. First, open your email program and go to its settings or preferences.
  2. Then, verify that the incoming and outgoing server settings are correct.
  3. After that, check that the account username and password are correct.
  4. Now, make sure that the server port numbers are set correctly.
  5. Now, verify that SSL encryption is enabled for both incoming and outgoing servers.
  6. Lastly, save the changes and restart your email program.

Solution 2: Temporarily disable antivirus/firewall to check email access

  1. Open the antivirus or firewall program installed on your computer.
  2. Next, find the settings or preferences section of the program.
  3. Now, look for any options related to email or internet access.
  4. Temporarily disable any email or internet-related options that may be causing issues.
  5. After that, you need to save the changes made to the settings.
  6. Next, open your Btinternet email program and try to access your email.
  7. If the issue persists, enable the options disabled earlier and seek further assistance.
  8. Note: Make sure to re-enable the antivirus or firewall options after checking the email program's access.

Solution 3: Check SMTP authentication to avoid sending errors.

  1. In the beginning, open your email program.
  2. Go to the settings or properties section of your BT account.
  3. Look for the option to enable SMTP authentication and ensure it is turned on.
  4. If it's not enabled, turn it on by selecting My server requires authentication or similar, depending on your email program.
  5. After that, you need to save the changes and exit the settings.
  6. Now, test the email sending by composing and sending a test email. 
  7. If the email sends without any errors, SMTP authentication is enabled.
Email Support

Frequently Asked Questions (FAQs)

There could be many reasons for a Btinternet email account not working, including server issues, incorrect login credentials, account suspension or deletion, connectivity issues, or software conflicts. It is recommended to troubleshoot the problem by checking the settings, trying a different device or network, or contacting customer support.

The SMTP server for Btinternet email is mail.btinternet.com. When configuring an email client or application, make sure to use this server as the outgoing mail server and set the port number to 465 for SSL/TLS encryption or 587 for STARTTLS encryption.

Btinternet Mail, which is also known as Btinternet.com, allows you to access your Btinternet.com email account using IMAP, enabling you to connect to your emails from your mobile mail app or desktop email program.

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