Having trouble with your Outlook Mail

If you can't log in to your Outlook account, try resetting your password, clearing your browser cache, and disabling any browser extensions that may be causing problems.

Causes

• Incorrect login credentials
• Network connection issues
• Outlook server problems
• Account locked due to security reasons
• Outdated or corrupted Outlook version
• Antivirus or firewall blocking Outlook
• Credential Manager issues
• Two-step verification enabled
• Account hacked or compromised

Solution 1: Check if the email address and password are correct

1. First of all, open the Outlook login webpage.
2. Then, enter your email address and password.
3. After that, you have to press the Sign in button.
4. If you can sign in, then your email address and password are correct.
5. If you’re unable to log in, try resetting your password or contact your email service provider for further assistance.

Solution 2: Ensure that there is an active internet connection

1. First, check that your desktop computer is connected to the internet.
2. Try accessing a different website or application to ensure the internet works.
3. If using Wi-Fi, ensure that you are connected to the correct network and that the signal strength is strong.
4. If using a wired connection, ensure that the cable is connected properly and there are no loose connections.
5. Try resetting your router or modem if the internet connection is still not working.
6. Contact your internet service provider if the problem persists.

Solution 3: Verify that the email server settings are correct

1. As your initial step, open Outlook and select the File menu bar.
2. Next, tap on Account Settings and then select Account Settings again.
3. Then, select your email account and press the Change button.
4. Check the incoming and outgoing server settings to ensure they match the settings provided by your email provider.
5. If the settings are incorrect, make the necessary changes and hit the Test Account Settings button to verify the changes.
6. Once the settings are verified, tap Next and then Finish to save the changes.

Solution 4: Clear the cache and cookies from the browser

1. As your initial step, open the browser settings.
2. Then, click on the Privacy and Security section.
3. Locate and select the Clear Browsing Data option.
4. Select the time range for which to clear the data and check the boxes for Cookies and Other Site Data and Cached Images and Files.
5. Now, press the Clear Data button and wait for the process to complete.
6. Once the data is cleared, restart the browser and try accessing the email account again.

Solution 5: Disable any third-party antivirus or firewall program temporarily

1. First, open the antivirus or firewall program on your device.
2. After that, you have to locate the settings or options menu.
3. Look for an option to disable the program temporarily or turn it off.
4. Follow the basic steps to ensure that you want to disable the software.
5. Try to access your email account to check if the issue is resolved.
6. If the issue is fixed, re-enable the antivirus or firewall program, and configure it to allow the email service.

Solution 6: Try using a different device or web browser

1. If you’re having trouble using your email on your current device or web browser, try using a different device or web browser.
2. If you are currently using a computer or laptop, try accessing your email on a smartphone or tablet, or vice versa.
3. If you’re using a web browser, try using a different web browser, such as Google Chrome, Mozilla Firefox, or Microsoft Edge.
4. Once you have switched to a different device or web browser, try logging in to your account again with your correct email address and password.
5. If you can access your email on a different device or web browser, the issue may be with the original device or web browser you were using. If not, then proceed to the next troubleshooting step.

Solution 7: Reset the password for the email account

1. First, go to the Outlook sign-in webpage and click on Forgot Password.
2. Then, type in the email address associated with the account.
3. After that, follow the prompts to verify your identity.
4. Once you have verified, you’ll be asked to create a new password.
5. Now, choose a strong password and confirm it.
6. Lastly, save the new password and try logging in again with the updated credentials.