Having trouble with your Outlook Mail

Sometimes, you may find it difficult to log in to your Outlook account. It can occur due to lots of reasons, such as incorrect passwords, technical issues with your internet browser, account hacking, and server issues. It can also be a consequence of suspicious activities on your account. Everyone comes across this issue once in a while. 

However, it is easy to resolve with the help of some methods such as verifying the password of your email address, password resetting, trying a different browser, and erasing all cookies and cache. Moreover, you can update your internet browser and check your account for any kind of suspicious vulnerabilities. 

Causes of Unable Login to Outlook Account

The “can’t log in to account” issue in Outlook doesn’t happen randomly; there are some causes behind it. You must know those from the list given below: 

• Login details are incorrect.

• Issues with the internet connection 

• Server issues with Outlook 

• The account is locked due to security issues. 

• The Outlook version is either outdated or corrupted. 

• Firewall or antivirus blocking Outlook. 

• Your account is hacked or not secured enough. 

• Two-step verification is OFF. 

Solution 1: Check if the Username and Password Are Correct

If you don’t enter the correct email address and password, you will have issues logging in to your Outlook account. So, let’s check the steps below: 

1. In the beginning, go to the Outlook login web page. 

2. Then, put your email address and password into the given space. 

3. After that, hit the Sign In button. 

4. If you are able to sign in easily, it means you’ve put the correct password and email address. 

5. If you can’t log in, try to reset your password or contact your email service provider for help. 

Solution 2: Check That You Have an Internet Connection

With this method, you must ensure that your internet connection is strong. To check your Wi-Fi connection, follow these steps. 

1. First, confirm that your computer is connected to the Wi-Fi network. 

2. Then, try to access a different app or website to confirm that the internet connection is working. 

3. After that, you must ensure that the network connection is correct and it provides the expected signal strength. 

4. Now, in case of a wired connection, check if the cables are connected properly and there are no loose connections. 

5. Next, reset your router or modem if your internet connection is not functioning. 

6. As a last step, you should contact your internet service provider if you can’t fix your issue. 

Solution 3: Confirm That the Email Server Settings Are Accurate

For an uninterrupted login to your Outlook account, you must verify that your email server settings are correct. See the steps below: 

1. In the first step, launch the Outlook email account and choose the File menu bar. 

2. Then, go to the Account Settings and choose Account Settings once again. 

3. After that, pick your email account and hit the Change button. 

4. Now, confirm the incoming and outgoing server settings to verify that they match the original settings. 

5. If you find the settings incorrect, make some slight changes and click on the Test Account Settings button to confirm the changes. 

6. Finally, when your settings are confirmed, hit the Next button and then the Finish button to implement the changes. 

Solution 4: Remove Cookies and Caches From the Browser

Many times, cookies and caches from different browsers may interfere with the login process. Hence, in order to fix Outlook’s “can’t log in to account” error, clear them out. 

1. To start, launch your browser settings. 

2. Then, hit the Privacy and Security section. 

3. After that, navigate to the Clear Browsing Data option. 

4. Now, select the time range for which you want to clear your data and tick the Cookies and Other Site Data boxes, as well as the cache files and images. 

5. Next, hit the Clear Data button and let the process finish. 

6. When all the data is erased, start your browser once again and gain access to your account again. 

Solution 5: Turn Off Any Third-Party Antivirus or Firewall Program for Short-Term

A third-party antivirus program or firewall may be the reason for your inability to log in to your Outlook email account. Check how to do it: 

1. In the beginning, launch the antivirus or firewall program on your computer. 

2. Then, find the Settings or Options menu. 

3. After that, search for an option to turn off that program temporarily. 

4. In the next step, try accessing your account to check if the issue is resolved. 

5. If you find that the problem is fixed, turn on that program and use your email as you do. 

Solution 6: Use a Different Device or Web Browser

You must try logging into your account using a different device or a browser. Sometimes, the error lies in the device or browser itself. 

1. If you find it difficult to use your email on your current browser or device, get a different device or try a different web browser. 

2. You can try accessing your email account on a smartphone or tablet. 

3. Also, use different web browsers like Google Chrome, Microsoft Edge, Mozilla Firefox, etc. 

4. After that, try using a different device or a different browser and logging in to Outlook again using your email address and password. 

5. When you access your email address on a different device or web browser, you may not face any issues. Hence, the issue lay in the previous device or web browser. 

Solution 7: Reset Your Password for the Email Account

When you can’t log in to your Outlook account, you can try to reset your email account password. The steps are here: 

1. In the beginning, head to Outlook’s sign-in page and hit the Forgot Password. 

2. Then, supply the email address linked to the account. 

3. After that, continue with the on-screen prompts to confirm your identity. 

4. When you are sure, you’ll have to create a new password. 

5. Next, select a strong password and verify it. 

6. Finally, save your password and try to log in with the updated password.