Having trouble with your Outlook Mail

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Q1: Let us know, since how long have you been facing this error/issue:

IMAP & POP Related Issues

IMAP and POP are two commonly used email protocols in Outlook, and users may face issues related to these protocols. These issues can include incorrect configuration settings, email delivery problems, syncing issues, and authentication errors. Users can fix these issues by double-checking the settings, updating Outlook and the email server, and verifying login credentials.


  • Incorrect server settings or configuration
  • Firewall or antivirus software blocking email access
  • Outdated or incompatible email client software
  • Network connectivity issues or server outage
  • Storage limitations on the email server
  • Incorrect login credentials or authentication issues
  • An email account has been suspended or terminated

Solution 1: Ensure that the IMAP/POP settings are configured correctly in Outlook

  1. In the beginning, open Outlook and select the File bar.
  2. Next, press Account Settings and then select the account you want to check.
  3. After that, click on Change and then More Settings.
  4. Open the Advanced tab and ensure the incoming/outgoing server settings are correct.
  5. Check if the port numbers for the incoming/outgoing servers are correct.
  6. Ensure that SSL encryption is enabled for both incoming and outgoing servers.
  7. Tap OK to save the changes and test the account settings to confirm the issue’s fixed.

Solution 2: Make sure that the account is not exceeding its storage limit

  1. First of all, open Outlook and click on the File menu.
  2. After that, you have to hit the Account Settings button.
  3. Next, select Account Settings from the drop-down menu.
  4. Select the account you want to check the storage limit and press the Change button.
  5. Now, check the mailbox size displayed in the Server Settings section.
  6. Compare the mailbox size to the storage limit provided by your email provider.
  7. If the mailbox size is near or exceeding the storage limit, you need to free up some space by deleting unnecessary emails, archiving old emails, or increasing the storage limit by contacting your email provider.

Solution 3: Check if there is any issue with the internet connectivity

  1. First, open a browser and try to visit a few websites to confirm if there is any issue with the internet connection.
  2. If you can access the internet, check the Outlook status page to see if there are any known issues.
  3. If there are no known issues, try to close and reopen Outlook to see if it fixes the issue.
  4. If the problem continues, try restarting your desktop computer or resetting the internet connection.
  5. If none of the above steps works, contact your internet service provider or IT support team for further assistance.

Solution 4: Disable any add-ins that might be causing conflicts with IMAP/POP settings

  1. To begin, open Outlook on your device and tap on File.
  2. After that, you need to click on Options.
  3. Then, select the Add-ins option.
  4. Under the Manage dropdown, select COM Add-ins and click Go.
  5. Uncheck any add-ins that are currently enabled.
  6. In the next step, press the OK button.
  7. Lastly, restart Outlook for the changes to take effect.

Solution 5: Try removing and re-adding the email account in Outlook

  1. First, open Outlook and go to File > Account Settings > Account Settings.
  2. Select the account experiencing the IMAP/POP-related issues and hit Remove.
  3. Once the account is removed, tap Add Account and follow the steps to add the account back to Outlook.
  4. After that, make sure to enter the correct account details. 
  5. Now, select the appropriate IMAP/POP settings during the setup.
  6. After adding the account, check if the IMAP/POP-related issues have been fixed.
Email Support

Frequently Asked Questions (FAQs)

In order to fix the IMAP issue in Outlook, verify the IMAP settings.
  1. Open your Outlook account and go to File > Info > Account Settings > again Account Settings. 
  2. Next, select the IMAP account and press Change. 
  3. After that, select More Settings, then tap the Outgoing Server. 
  4. Select My outgoing server requires authentication and then hit Advanced. 
  5. Check the numbers in the Incoming server and Outgoing server. 
  6. Now, type in the correct port numbers and then hit OK. 
  7. Finally, you have to restart Outlook.

The IMAP server problem in Outlook refers to an issue where Outlook fails to connect to the user's email account on the IMAP server. This can occur due to different reasons, like incorrect server settings, network issues, or conflicts with other add-ins.

POP (Post Office Protocol) failure in Outlook means that the application is unable to connect to the email server using the POP protocol to retrieve email messages. This can be caused by incorrect configuration settings, network connectivity issues, or server problems.

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