Having trouble with your Outlook Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Email not Working

 Outlook email not working issues can cause a lot of frustration for users. These issues can include problems with sending or receiving emails, problems with configuring email settings, and issues with email synchronization. Some common causes of email not working issues in Outlook include wrong account settings, problems with the mail server, and internet connection problems. Fortunately, several solutions are available to fix these issues and get your Outlook account back up and running smoothly.


  • Incorrect email account settings
  • Firewall and antivirus software conflicts
  • Corrupted Outlook profile
  • Outdated Outlook version
  • Server or network issues
  • Authentication or credential problems

Solution 1: Check the internet connectivity and server status

  1. Firstly, check if you are connected to the internet.
  2. Open a browser and go to any website to verify internet connectivity.
  3. Go to the status page of your email service provider to check for any reported outages or service disruptions.
  4. If the server status is down, you can wait for it to be resolved.
  5. If the server status is normal, try to restart your device and check again.
  6. If the problem persists, contact your email service provider's support team for help.

Solution 2: Verify the email settings and credentials

  1. First, open Outlook and press File > Info > Account Settings > Account Settings.
  2. Now, select the email account that is experiencing issues and hit Change.
  3. Confirm the incoming/outgoing email server settings and make sure they are correct.
  4. Confirm that the email and password are associated with the account.
  5. Tap on Test Account Settings to verify the settings and credentials.
  6. If there are any errors, try re-entering the email and password or contact the email provider for help.

Solution 3: Update Outlook to the latest version and install any pending updates

  1. Firstly, open Outlook and select File in the top left corner of the screen.
  2. Next, tap on Office Account or Account, depending on the version of Outlook.
  3. After that, choose Update Options and then press Update Now.
  4. If any updates are pending, they will be automatically downloaded and installed.
  5. Restart Outlook once the updates have been installed to ensure the changes take effect.

Solution 4: Disable any conflicting add-ins or antivirus software temporarily

  1. To start, open Outlook and go to the File tab.
  2. After that, click on Options and then select Add-ins.
  3. Under Manage, press COM Add-ins and select the Go option.
  4. Uncheck the boxes next to any add-ins that you suspect might be causing conflicts.
  5. In the last step, hit the OK button and then restart Outlook.

If disabling add-ins does not fix the issue, you may need to disable your antivirus software as well temporarily. To do this, follow the steps provided by the antivirus software or contact their support team for help. Keep in mind to re-enable the antivirus software once you have identified and fixed the issue with Outlook.

Solution 5: Remove and reconfigure the email account in Outlook

  1. First, open Outlook and go to File > Account Settings > Manage Profiles.
  2. Now, select the profile with the account you want to remove and hit the Remove button.
  3. Once your account is removed, tap Add Account to start configuring a new account.
  4. Follow the prompts to add the account and enter the correct settings and details.
  5. Once the email account is added, test it by sending and receiving a test email to ensure it works properly.
Email Support

Frequently Asked Questions (FAQs)

The common issues in Outlook include email sending/receiving problems, issues with attachments, account setup issues, problems with Outlook add-ins, synchronization issues, and problems with Outlook freezing/crashing.

There are various ways to fix email issues in Outlook, such as checking internet connectivity, verifying email settings and credentials, disabling conflicting add-ins, and updating Outlook to the latest version. Removing and reconfiguring the account can also help fix the issue.

To handle issues in Outlook, you can follow some common troubleshooting steps such as checking internet connectivity, verifying email settings, disabling add-ins, updating Outlook, or reinstalling the email account. If the issue persists, you can seek help from Outlook support or professional IT services.

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