Having trouble with your Outlook Mail

Causes

• User error in configuring forwarding rules.
• Misconfiguration of email forwarding settings.
• The account has been compromised, and the hacker has set up email forwarding.
• An issue with the Outlook software itself.
• The email forwarding settings may be blocked by the organization's IT policies.

Solution 1: Check and disable any rules that are set up to forward emails to another address

1. In the beginning, open Outlook and go to the File section.
2. After that, you have to tap on Manage Rules & Alerts.
3. Look for any rules that have been created to forward emails to another address.
4. Next, select the rule and then press the Change Rule button.
5. Hit Delete Rule to remove the rule that is forwarding emails to another address.
6. In the next step, you need to close the Rules and Alerts screen.
7. Review your email settings to ensure that there are no other forwarding settings in place.

Solution 2: Remove any suspicious email forwarding settings that have been added to your account

1. First, log in to your Outlook account and go to the Settings menu.
2. After that, select the View all Outlook settings option.
3. Then, you need to tap on Mail and then Forwarding.
4. Check if there are any forwarding addresses or rules that you didn't create or recognize.
5. If you find any suspicious forwarding settings, remove them immediately.
6. Next, save your changes, and exit the settings menu.
7. Now, review your email activity to make sure that no unauthorized emails are forwarded.
8. Lastly, reset your account password and enable two-factor authentication for added security.

Solution 3: Review your account security settings and change your password if necessary

1. Firstly, log in to your Outlook account and tap on your profile icon.
2. Next, select the View account option and then open Security settings.
3. Review your security settings to ensure that your account is secured with two-factor authentication and other security measures.
4. If necessary, change your password by pressing Change password and following the on-screen steps.
5. Now, choose a strong and unique password that you haven't used before.
6. Once you've updated your password, ensure that you log out of all devices and sign back in using your new password.

Solution 4: Enable two-factor authentication for your account to prevent unauthorized access

1. Go to your Outlook account and sign in with your email address and password.
2. At the top-right of your page, tap on your profile icon.
3. Then, select View Account from the drop-down menu.
4. Next, click on the Security option from the left-hand side menu.
5. Scroll to Two-step verification and select Set up two-step verification.
6. Follow the steps to set up your verification method (such as using your phone number or a Microsoft Authenticator app).
7. Once set up, Outlook will ask you to verify your identity through your selected method each time you sign in to your account.
8. Enabling two-factor authentication is an effective way to secure your account from unauthorized access, even if your password is compromised.

Solution 5: Scan your computer for malware or viruses that may have added forwarding rule

1. First, open your antivirus program and make sure it is up to date.
2. Next, run a full system scan to detect any malware or viruses on your computer.
3. If any threats are detected, follow the steps to remove or quarantine them.
4. Now, restart your computer to ensure any changes are fully applied.
5. After that, you need to log in to your Outlook email account.
6. Then, review your forwarding rules to ensure they have been removed.
7. Change your account password and enable two-factor authentication to prevent future unauthorized access.