Having trouble with your Outlook Mail

If you suspect that your Outlook email account has been hacked, there are some immediate steps you can take to secure it. Change your password, enable two-factor authentication, and review your account settings to make sure no unauthorized changes have been made. Also, be sure to scan your device for malware and phishing attempts.

Causes

• Weak password or password reuse across multiple accounts
• Falling for phishing scams or clicking on suspicious links
• Outdated software or operating system vulnerabilities
• Using unsecured public Wi-Fi or desktop computers
• Lack of two-factor authentication
• Malware or virus infections on your desktop computer

Solution 1: Change your password and security information immediately

1. To get started, log in to your Outlook email account. 
2. In the next step, go to the Security panel. 
3. Then, tap on the Change Password link. 
4. Now, follow the steps to create a new password and save the changes
5. Update your security details, such as mobile number and alternative email, to ensure account recovery options are up to date.

Solution 2: Enable two-factor authentication for your account

1. Firstly, sign in to your account and go to the Security settings.
2. After that, scroll to the Two-step verification panel.
3. Then, select the Setup two-step verification option.
4. Now, choose the verification method you prefer (text or call).
5. After that, enter your mobile number and hit the Next button. 
6. Input the confirmation code that was sent to your mobile and tap Next.
7. Once the two-step verification is set up, you will be asked to enter a security code every time you sign in to your account from a new device.

Solution 3: Check your account settings and recovery options for any unauthorized changes

1. Log in to your Outlook account and navigate to the account settings webpage.
2. Check your account details, like your name, alternate email addresses, mobile numbers, and security questions, to ensure they are correct.
3. Review your recent activity to identify any suspicious logins or unauthorized access to your account.
4. Verify that your recovery options, such as mobile number and alternate email, are up-to-date and valid.
5. If you notice any unauthorized changes, immediately update your details and reset your password.

Solution 4: Update your antivirus software and run a full system scan on your computer

1. First of all, open your antivirus program and check for updates.
2. After that, download and install any available updates.
3. Once the updates are installed, perform a full system scan.
4. Now, wait for the scan to finalize and review the results.
5. If any threats are detected, follow the steps to quarantine or remove them.
6. In the end, restart your desktop computer to finalize the procedure.

Note: The specific steps may vary depending on the antivirus program you are using.

Solution 5: Review your email activity for any suspicious emails or unauthorized access

1. As your initial steps, log in to your Outlook email account.
2. Next, tap on your profile picture or initials in the top right corner.
3. Then, select View Account from the drop-down menu.
4. From the left-hand side menu, click on Security.
5. Review the recent activity on your account under Your Devices and Recent Activity.
6. Now, check for any suspicious logins or unauthorized access.
7. Review your Security info and ensure that all the details are up-to-date and accurate.
8. If you notice any suspicious activity, change your password immediately and enable two-factor authentication.