Having trouble with your Outlook Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Unable to Send or Receive Email

The 'Unable to send or receive Email' issue in Outlook can be caused by various factors, such as wrong settings, antivirus programs, or server issues. It can be a bit frustrating, but some methods exist to resolve this issue, such as checking account settings, and disabling the antivirus program temporarily.


  • Incorrect Outlook account settings
  • Overloaded or full mailbox
  • Email filters or rules
  • Antivirus or firewall settings block incoming emails
  • Network connection problems
  • Outdated Outlook version or email server configuration.

Solution 1: Check internet connectivity and Outlook settings

  1. Check the internet and confirm that it is working properly.
  2. After that, you have to open Outlook and go to the File tab.
  3. Tap on Account Settings and then choose Account Settings again from the drop-down menu.
  4. Then, select the email account that you're having trouble with and press Change.
  5. Now, verify that the incoming and outgoing server settings are correct.
  6. Check the advanced settings to confirm that the incoming and outgoing server ports are set to the correct values.
  7. Lastly, hit Next and then Finish to save any changes made to the settings.

Solution 2: Delete unnecessary emails and clear out the inbox

  1. As your initial steps, open Outlook and go to the inbox folder.
  2. After that, select the emails that you want to delete.
  3. Right-click on the selected emails and hit Delete or tap the Delete key on your keyboard.
  4. To clear out the deleted items, right-click on the Deleted Items folder and tap Empty Folder or hit Shift + Delete keys on your keyboard.
  5. You can also create rules in Outlook to automatically delete unwanted emails.

Solution 3: Disable the antivirus or firewall program temporarily

  1. First, tap on the Windows Start menu and open the Control Panel tab. 
  2. Then, you need to navigate to the section for System and Security. 
  3. Select Windows Defender Firewall or Windows Security, depending on your version of Windows computer.
  4. Next, tap on Firewall & network protection and then select the active network connection.
  5. Now, scroll down to the Windows Defender Firewall section and turn off the toggle switch to disable it temporarily.
  6. To disable the antivirus program, locate the program icon in the system tray and right-click on it.
  7. After that, select Disable or Turn off, depending on the program and the options available.
  8. Lastly, choose the duration you want to disable the program, then hit OK to confirm.

Note: Be sure to re-enable your antivirus or firewall program after you resolve the issue to ensure the safety and security of your computer.

Solution 4: Repair the Outlook data files or recreate the Outlook profile

  1. Firstly, open the Control Panel tab and select Programs and Features
  2. Locate MS Office in the list of programs, right-click it, and select Change.
  3. Choose Quick Repair and follow the steps to repair the Outlook data files. If the Quick Repair option doesn't work, try the Online Repair option.
  4. If repairing the data files doesn't work, you may need to recreate the Outlook profile. To do this, close Outlook and open the Control Panel tab.
  5. After that, you have to select Mail and then Show Profiles.
  6. Then, press Add and follow the steps to create a new profile.
  7. Lastly, open Outlook and select the new profile if asked. You can try to receive emails again.

Solution 5: Check your spam or junk folder to see if the emails are landing there

  1. First, open Outlook and select the Junk Email folder from the left-hand section.
  2. Look through the emails in the folder to see if any of them are the emails you were expecting to receive.
  3. If you find any emails that were incorrectly marked as junk, right-click on the email and select "Junk > Not Junk" to move the email to your inbox.
  4. You can also add the sender to your Safe Senders list to prevent their emails from going to your junk folder in the future. To do this, right-click on the email and select Junk > Never Block Sender.
Email Support

Frequently Asked Questions (FAQs)

To resolve Outlook not receiving emails, check Internet connectivity and Outlook settings, delete unnecessary emails, clean the inbox, temporarily disable antivirus or firewall, backup Outlook data files, etc. Repair or rebuild Outlook profiles and check spam or junk folders.

If emails are not showing up in the Outlook inbox, it may be because they have been archived by mistake. To check, look in the Archive folder and, if the message is there, select it and move it back to the inbox by choosing Move To > Inbox. If using the Outlook app on mobile, select the message in the Archive folder, then select the More options icon > Move to folder > Inbox.

The main reasons for the "Unable to Receive Email" issue in Outlook are internet connectivity problems, incorrect Outlook settings, full inbox or deleted items folder, email filters or rules, antivirus or firewall programs, and corrupted Outlook data files or profiles.

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