Having trouble with your Outlook Mail

Is your Outlook account unable to send or receive emails? It can happen for many reasons, such as incorrect mail settings, third-party antivirus software, or some server problems. Many times, it can be a sign of a weak internet connection, or there are too many junk folders. This issue is a little annoying but quite easy to tackle. To resolve this error, you should check your internet connection, clear your inbox, and turn off any third-party antivirus or software. Moreover, you can also check the Junk folder and Spam folder if you see the emails accumulating there. 

Causes of Unable to Send or Receive Emails in Outlook 

If your Outlook is unable to send or receive emails, there can be a lot of reasons behind it. Check them out here: 

• Faulty Outlook account settings 

• Inbox is overloaded 

• Any third-party antivirus or software is blocking your mail. 

• Internet connection issues 

• Your Outlook version is out of date. 

Solution 1: Verify Your Internet Connectivity and Mail Settings

To start the solution, check your internet connection and the mail settings. Here are the steps to check out the settings: 

1. First of all, verify your internet connection if it’s working properly. 

2. Then, go to your Outlook account and head to the File tab. 

3. Now, click on the Account Information and select the Account Settings from the drop-down menu. 

4. After that, choose your email account that has issues and hit Change. 

5. Next, confirm that the incoming and outgoing server settings are accurate. 

6. Moving forward, verify your advanced settings to check that the incoming and outgoing server ports are valid. 

7. Finally, click on the Next button to save the changes and implement the settings. 

Solution 2: Clear the Inbox and Delete All Unnecessary Emails

To resolve the mail’s inability to send or receive emails, you can also clear the inbox and delete all the unwanted emails. 

1. As a first step, go to the Outlook account and head to the inbox folder. 

2. Then, choose all the unnecessary emails you want to delete. 

3. Now, right-click on those emails and click on the Delete option, or just simply click on the Delete key. 

4. To remove the deleted emails, right-click on your Deleted Items folder and hit the Empty folder, or just press the Shift + Delete buttons on the keyboard. 

5. Also, you can set up some settings in Outlook to delete unwanted emails automatically. 

Solution 3: Turn off the Antivirus or Firewall Program Temporarily

To resolve your Outlook mail issue, you need to disable the antivirus software or any firewall temporarily. Check the steps to do it here: 

1. On your PC, you will have to click on the Windows icon and head to the Control Panel tab. 

2. Then, move on to the System and Security section. 

3. Now, choose Windows Defender Firewall or Windows Security, as per your Windows computer. 

4. After that, click on Firewall & Network Protection and then choose an active internet connection. 

5. Next, head to the Windows Defender Firewall section by scrolling down and disabling it. 

6. To completely disable the antivirus program, find your program icon on the system tray and right-click on it. 

7. Moving forward, choose the Disable or Turn off option according to the program available. 

8. Lastly, select the time duration for which you want to disable the program and click OK to save changes. 

Important Note: When your issue gets resolved, you must enable your antivirus software once again. 

Solution 4: Recover Your Outlook Data Files or Recreate Your Outlook Profile

You must try to recover your Outlook data files to quickly solve your email issue. Also, you can try to recreate your profile: 

1. In the beginning, head to the Control Panel and choose Programs and Features. 

2. Find MS Office from the program’s list, right-click on it, and choose Change. 

3. Now, select Quick Repair and continue with the steps to recover your Outlook data files. Use the Online Repair option as an alternative if your Quick Repair option is not working. 

4. If you observe that your repairing data option is not working, you might need to recreate your Outlook Profile. For this to happen, end the Outlook screen and launch the Control Panel tab. 

5. Next, you need to choose Mail and then select Show Profiles. 

6. After that, hit the Add option and continue with the steps to create a new profile. 

7. Finally, launch Outlook and choose your new profile. Your mail will start receiving and sending emails. 

Solution 5: Navigate to Your Spam or Junk Folder to Check if the Emails Are Landing There

Your Outlook mail may not be able to send or receive emails when all the emails are moving to the Spam or Junk folder. Hence, check out those folders using these steps: 

1. To start, navigate to Outlook and choose the Junk Email folder. 

2. Then, check for the emails in those folders to see if they contain any of the expected emails. 

3. When you find any emails that landed in a junk folder mistakenly, right-click on that email and choose “Junk > Not Junk” to transfer them to your inbox. 

4. Otherwise, you can also add the sender to the Safe Senders list to prevent their emails from moving into the junk folder. To prevent the email, right-click on your email and choose Junk > Never Block Sender.