Having trouble with your Outlook Mail

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Q1: Let us know, since how long have you been facing this error/issue:

Reset your Account

Resetting your account in Outlook involves deleting your account and re-adding it to resolve any issues with it. This procedure can help fix problems, such as email syncing errors or incorrect settings. In order to reset your account, you must remove it from Outlook and then add it back with the correct settings.


  • Unusual sign-in activity detected on the Outlook.com account
  • Multiple failed account sign-in attempts
  • Suspected hacking or unauthorized access to the account
  • Sending spam or suspicious emails from the account
  • Violation of Microsoft's Terms of Service or Security Policies
  • Full mailbox or OneDrive storage, which may prevent email from being sent or received
  • Suspicious or fraudulent activity on the account that triggers security measures to block the account.

Solution 1: Reset your password

  1. Go to the Outlook.com sign-in webpage and tap on Can't access your account? link.
  2. After that, you need to select I forgot my password and press Next.
  3. Input the email for the account you want to reset and the characters you see on the screen, then hit Next.
  4. Select one of the verification methods (text or email), and enter the last 4 digits of your mobile number or alternate email address.
  5. Then, type in the verification code you receive and tap the Next button. 
  6. Now, follow the steps to create a new password and confirm it.
  7. Lastly, select the Next button to complete resetting your password.

Solution 2: Verify your account through two-factor authentication

  1. In the beginning, sign in to your Outlook email account.
  2. Then, go to the Security settings and select Two-factor authentication.
  3. Next, choose the authentication method you prefer: Text or Authentication app.
  4. Input the required details to set up the authentication method you chose.
  5. Once you set up the authentication method, Outlook will send a verification code to your mobile or app.
  6. After that, enter the code on the screen and press Verify.
  7. Your email account is verified through two-factor authentication.

Solution 3: Check if your mailbox or OneDrive storage is full

  1. To get started, sign in to your Outlook.com email account.
  2. Then, go to Mailbox and see a message that says your mailbox is full. If you see this message, your mailbox is full.
  3. If you don't see a message, tap on the gear icon on the upper right side and select View all Outlook settings.
  4. After that, you need to click on General and then Storage.
  5. From here, you can easily see how much storage space you've used and how much is available.
  6. To free up space, delete old emails, empty the Trash folder, or move emails to a different folder.
Email Support

Frequently Asked Questions (FAQs)

To reset your Outlook email account, go to the Microsoft account webpage, then select the Sign in option," and tap on Forgot my password link. After that, follow the basic steps to verify your identity and create a new password.

You may need to reset your Outlook account if you're facing sync issues with the server or if you suspect that your account has been compromised. Resetting the account forces Outlook to re-sync items and settings from the server and may fix some issues.

To reset a new Outlook email account, on the Outlook sign-in webpage, go to the Can't access your account. Next, input your email address, and enter the verification code. Now, follow the basic prompts to reset your password.

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