Your Outlook account needs a reset when it’s not working like it should. Many times, your Outlook email account may get some syncing issues, incorrect settings, and unusual activities that you don’t want. Hence, you need to reset your account using different solutions. You can reset your password, verify your account via two-factor authentication, and verify mailbox settings and storage. Once your Outlook account is reset, all the problems will be resolved. 

Reasons Behind Reset Outlook Account Issue

The reasons for not being able to reset your email account are given below. 

• You observe any inappropriate activity. 

• You’re unable to sign in multiple times. 

• When your mail account is hacked 

• If your mail received any suspicious emails 

• When your email account is not aligned with Microsoft’s Terms of Service or Security Policies

• When your mailbox/OneDrive storage is exceeding and not allowing your mail to send or receive emails 

• Any suspicious emails or unusual activity on your account

Solution 1: Reset Your Outlook Email Password 

One of the methods of resetting your Outlook mail account is to reset the password. These are the steps to do it the right way. 

1. First, head over to the outlook.com sign-in webpage and click on the “Can’t access your account?” link. 

2. Then, click on the “Forgot my password” and click Next. 

3. After that, type the email address for your account and click Next. 

4. Now, choose any verification method - Text or email, and type your mobile number’s last 4 digits number. 

5. Next, input your verification code and click Next. 

6. Moving forward, continue with the steps to recreate your email account’s password. 

7. At last, choose the Next option to finish the password reset. 

Solution 2: Verify Your Email Account via Two-Factor Authentication

You can verify your Outlook account with the two-factor authentication. Check out the steps to do it: 

1. To get started, log in to your Outlook email account. 

2. Then, head over to the Security Settings option and choose Two-factor authentication. 

3. Now, select an authentication method- Text or app. 

4. After that, type all the required information to continue using the authentication method you selected. 

5. Next, after completing the authentication, your email account will send you a code to the mobile or authentication app. 

6. In the next step, you need to type that code on the screen and hit the Verify button. 

7. Finally, your account is verified via two-factor authentication. 

Solution 3: Check the Storage of Your Mailbox or OneDrive

Sometimes, your mailbox storage has exceeded the limit, and some issues may arise within the email. So, it’s better to check it once. 

1. To start, sign in to your Outlook email account. 

2. Then, head over to the mailbox, and you’ll see a notification saying that your mailbox is full. 

3. If you don’t receive any message, hit the “Settings” option from the upper right-hand side and hit the View all Outlook Settings option. 

4. After that, move on to the General option and then click on Storage. 

5. Next, you can view your overall storage usage and the available storage. 

6. Lastly, you can empty some space by deleting old emails, clearing the Trash folder, and moving emails to different folders.